UI/UX Manager

$50 per hour

Aptino, Inc.

Toronto, ON

Base pay range

CA$50.00/hr - CA$50.00/hr

Talent Acquisition Specialist with in US IT | Sourcing & Hiring

Job Overview

We are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.

Key Responsibilities

Design end-to-end conversational experiences for chatbots and voice bots
Create conversation scripts, dialog flows, and bot responses aligned with brand voice
Develop user personas, journey maps, and scenario-based conversations
Analyze customer interaction patterns to improve engagement and usability
Apply UI/UX principles to conversational interfaces across multiple channels
Collaborate with Product, Engineering, QA, and Operations teams for delivery
Create UX artifacts such as flow diagrams, mockups, and documentation
Test and refine conversations based on user feedback and performance insights

Required Qualifications

5+ years of experience in UX design, user research, or customer experience design
2+ years of experience in conversation design, copywriting, linguistic analysis, or content design
Strong understanding of chatbots, voice interfaces, and conversational AI platforms
Excellent creative writing and storytelling skills
Ability to explain design decisions and collaborate with cross-functional teams

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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Vacancy posted 13 hours ago

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