National Bilingual Fundraising Assistant

We’re excited to share that JDRF Canada is now  Breakthrough T1D.

We’re the same organization, with the same mission and determination to realize a world free from type 1 diabetes (T1D) – just with a new name and look that reflects what the T1D community needs now and next.

It’s an exciting time to join Breakthrough T1D as we continue to break barriers to help people better manage the disease and enjoy full, healthy lives. Curing T1D is and always will be our north star and we will not stop until breakthroughs get us to a world free from T1D.

Breakthrough T1D is searching for an experienced professional for the role of National Bilingual Fundraising Assistant. If you are fluent in EN/FR, detail-oriented and a relationship driven fundraising professional who would like to support national fundraising programs, engage and inspire participants across Canada and help deliver exceptional fundraising and supporter experience, please read on to see if this is the right fit for you.

 

Here’s what your primary responsibilities would be:

· Serve as the primary French-language customer service representative for Breakthrough T1D Canada, providing support and responding to inquiries received through the national French phone line, email inbox, website, and other communication channels.

· Act as the first point of contact for French-speaking constituents, including donors, event participants, volunteers, families, healthcare professionals, researchers, corporate partners, and members of the public seeking information about Breakthrough T1D Canada.

· Provide prompt, professional, trusted, and exceptional customer service in both French and English, ensuring a positive supporter experience.

· Conduct a high volume of outbound recruitment and engagement calls, emails, and follow-up activities to support registration, team formation, participant retention, and fundraising activity across Breakthrough T1D Canada's national fundraising programs.

· Proactively engage prospective participants, past participants, volunteers, and supporters to encourage involvement in Breakthrough T1D Walk, Ride, and other fundraising initiatives.

· Maintain accurate constituent records within the CRM, including participant information, donor data, interactions, registrations, and fundraising activities.

· Generate, distribute, and monitor standard fundraising and recruitment reports developed by the national fundraising team to support the day-to-day activities of regional fundraising staff.

 

Here’s what we’re looking for:

Knowledge/Skills/Experience

· Fluency in both French and English, with strong written and verbal communication skills.

·1-2 years of experience in customer service, administration, fundraising support, or a related role.

· Strong customer service and relationship-building skills with the ability to engage a wide range of stakeholders.

· Proficiency with Microsoft Office 365, particularly Excel; experience working with CRM databases is considered an asset.

· Experience managing multiple priorities while maintaining accuracy and meeting deadlines.

· Strong data entry, reporting, and organizational skills with a high level of attention to detail.

· Confidence communicating with new and unfamiliar individuals by phone, email, and other communication channels.

 

Working Style

· Highly organized and detail-oriented with a commitment to accuracy and quality.

· Customer-focused and service-driven, with a passion for creating positive supporter experiences.

· Proactive and self-motivated, taking initiative to solve problems and follow through on tasks.

· Collaborative team player who builds positive relationships across departments and regions.

· Adaptable and flexible in a fast-paced environment with changing priorities and seasonal demands.

· Professional, discreet, and trustworthy when handling confidential information.

· Results-oriented with a strong commitment to supporting fundraising growth and participant engagement.

 

Other position requirements to note:

· Ability to work occasional evenings and weekends during peak fundraising and event seasons.

· Comfortable conducting a high volume of outbound recruitment and engagement calls.

· Ability to support participants and troubleshoot online fundraising and registration platforms.

· Must be able to work effectively with colleagues and stakeholders across Canada.

· Comfortable working with databases, reporting tools, and fundraising technology platforms.

 

The salary range for this role is anticipated to be $52,000 - $57,000, commensurate with skills and experience level of the selected candidate.

Location Preference: Anywhere within Canada, with the ability to effectively support national fundraising programs, engage participants and donors across the country and collaborate with regional and national teams in a remote environment.

 

About Breakthrough T1D

Breakthrough T1D is the leading type 1 diabetes (T1D) research and advocacy non-profit organization in Canada. As we drive toward curing type 1 diabetes, we help to make every day better for the people who live with it.

Breakthrough T1D (formerly JDRF) began in Canada as a grassroots organization in 1974, when a group of dedicated parents came together with a singular goal of finding a cure for T1D. Since the discovery of insulin, Breakthrough T1D has remained at the forefront of T1D research. Breakthrough T1D is committed to investing in the most promising research, advocating for progress by working with governments to address issues that impact the T1D community, and supporting individuals living with this disease.

Breakthrough T1D has a company culture rooted in our Core Values; Adapt and Thrive, Collaborate, Accountable, Innovate, Act with Purpose – if our core values are exemplified in the way that you work, we might be a great fit for each other.

 

Here’s a few details about what Breakthrough T1D employees receive:

· Remote-first : Our employees love the convenience and flexibility of working remotely, so all positions are work from home (within Canada).

· Health and Wellness Benefits : Benefits to support your physical and mental health – this includes Manulife group benefits, Maple virtual health care, Not Myself Today to support mentally healthy workplaces and generous paid sick time.

· Professional Development : We want employees to grow within their roles and have a career at Breakthrough T1D, so we practice Career Development Planning and have a budget for paid development opportunities for each employee.

· Other benefits include : Group RRSP Matching Program, winter holiday office closures, flex weeks in the summer and more!

Benefits listed above for regular full-time employees. Not all benefits may be available to part-time or temporary employees.

 

Recruitment Process: We may review applications as they are received and this position will remain posted until it is filled. Our recruitment process typically includes an initial introductory phone call with an HR team member, and up to two video interviews over MS Teams with the hiring manager and other members of the team. Some positions may require a skills-based evaluation to be completed as a part of the recruitment process. We thank all those applicants that apply, but please note only those selected for an introductory phone call will be contacted after their application is submitted.

Breakthrough T1D strives to foster a workplace that reflects the diversity of the community it serves and welcomes applications from all qualified candidates. Breakthrough T1D is also committed to developing an inclusive, barrier-free selection process and work environment. Please advise if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

Required Skills

Required Experience