Client Referrals Clerk

With offices in London, Toronto, Strathroy and Kitchener, Lerners provides a full range of legal services throughout Ontario. Lerners maintains an attractive work environment with excellent support services and state-of-the-art technology. Lerners’ employees enjoy a fast-paced work environment and a supportive, collegial culture. Our positions are best suited to individuals who take pride in their work and understand the importance of exceptional client service.

Lerners is seeking a full-time Client Referrals Clerk to support our Health law Group. The ideal candidate will be a Registered Nurse or other Regulated Health Care Professional with diverse clinical experience in varied practice settings. This position is based in London, Ontario and is an in-office position.

The deadline to apply is June 30, 2026, at 11:59pm.

Primary Responsibilities

• Provide administrative and technical support to members of the Health Law Group, responding to requests received by email or telephone.
• Conduct research to obtain technical and medical information and references, including preparing technical memoranda to summarize and report on research findings, as required to support Health Law lawyers in the defense of referred clients.
• Receive, accept, and process client referrals in accordance with established firm and client protocols to ensure timely, high-quality legal service and compliance with Law Society regulations. This process includes, but is not limited to:
• Answering client referral calls.
• Conducting conflict searches and following up investigations to identify and resolve potential conflicts.
• Accurately entering referral information into Lerners’ Health Law Partner database.
• Preparing Intake Reports and Client Identification Lists to document referral instructions and information obtained during referral calls.
• Identifying key referral details and providing them to the Health Law Group Practice Leader (London) or Deputy Practice Group Leader (Toronto) to obtain assignment instructions.
• Ensuring timely initial contact and follow-up by the assigned lawyer with the referred client.
• Completing follow-up data entry to ensure referrals are fully and accurately documented in Health Law Partner.
• Communicating and collaborating with the Health Law Group Administrator and Administrative Clerk to support data accuracy, integrity, and completion of all administrative processes and records related to referrals.
• Maintaining administrative records related to client files and retainer monitoring.
• Contributing to workflow improvements, including identifying system inefficiencies and supporting process enhancements

Qualifications

• Registered Nurse with 5+ years of diverse clinical experience across varied practice settings or
• Registered Practical Nurse or other Regulated Health Care Professional with 7+ years prior experience in both healthcare settings and office/managerial roles
• Advanced understanding of medical terminology and the ability to translate complex clinical information into clear, accessible language
• Strong ability to retain and synthesize large volumes of complex information quickly.
• Strong proficiency in computer applications, including Microsoft Office.
• Highly developed organizational, time management, and prioritization skills, with the ability to manage a high volume of referrals.
• Exceptional oral and written communication skills, with a strong command of medical terminology.
• Demonstrated ability to work independently while exercising sound judgment and initiative.
• Proven interpersonal skills, including the ability to build effective working relationships and adjust to diverse personalities and situations.
• Experience in direct-to-client service is an asset, supported by a strong commitment to client-service excellence.
• Ability to exercise discretion and maintain strict client confidentiality.
• Strong analytical and problem-solving skills in fast-paced, detail-oriented environments.
• Collaborative team member who accepts responsibility and contributes effectively within a disciplined administrative setting.
• Knowledge of Ontario health care legislation related to regulated health professionals is an asset, along with an interest in law generally.

How to Apply

Interested candidates should submit an application including an updated resume and cover letter to our career portal. As a result of the high volume of applications, only candidates selected for an interview will receive a response.

Benefits of Working at Lerners

Working at Lerners is both challenging and rewarding.

Salary

Target Hiring Range: $78,090 - $92,400

Commensurate with skill level, years of experience, and aligned with internal and market equity.

This posting reflects an existing vacancy within the organization.

Benefits

• Health, Extended Health, Dental and Vision care
• LTD insurance
• Life insurance
• Parking/Transit/Home ergonomic equipment/Fitness membership reimbursement
• RRSP matching program
• Paid Volunteer Time
• Referral Bonus
• Employee Family Assistance Program