Payroll Specialist

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. 

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s
• We Will Be Customer Centric
• We Will Be Data Driven – System Thinking – Entrepreneurial
• We are Committed to True and Shared Value Creation
• We Will Be Human-Centered and AI Enabled
• We are Committed to Caring About Each Other, Our Communities, Our Environment

Job Description

MISSION

The Specialist, Payroll ensures timely and accurate processing of high-volume hourly and salaried payrolls, including review of automated data uploads, processing status change forms, legislated employee remittances and Records of Employment.

KEY PERFORMANCE METRICS

• Timely and accurate processing of assigned payrolls
• Adherence to all relevant government policy and/or legislation
• Confidentiality
• Stakeholder feedback

KEY ACCOUNTABILITIES

Functional

• Timely and accurate processing of high-volume payrolls for both salaried and hourly employees across Canada in compliance with employment standards legislation and company policies
• Timely and accurate processing of low-volume salaried and hourly payroll in the US
• Review and upload automated data interfaces (hours, employee changes etc.)
• Receive, review and action employee information changes (hires, terminations, increases)
• Process quarterly and annual bonus payments
• Prepare ad hoc payroll reports
• Produce Records of Employment; respond to all government agency inquiries
• Prepare or support manual journal entries, as required
• Assist with the preparation of government remittances
• Liaise with human resources or store management teams on payroll issues
• Maintain personnel files, including filing and/or digitizing
• Assist with the year-end process and production and distribution of T4s and W2s
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Payroll

KEY RELATIONSHIPS

Internal:

• Human Resources
• Consumer Experience
• Finance
• Supply Chain

External:

• Government agencies/services
• UKG
• Quinyx

Qualifications

Work Experience / Education / Certifications

• Bachelor’s degree or college diploma in Accounting, Finance or Human Resources
• 3 years’ experience processing high volume payroll
• Certified Payroll Compliance Practitioner preferred
• Experience with UKG payroll platform preferred
• Proficiency in Microsoft Office suite of programs, specifically MS Excel
• Experience processing US payroll is considered an asset

Competencies / Skills / Attributes

• Thorough understanding of payroll practices and related provincial and federal legislation
• Demonstrated problem solving, and crisis management skills
• Strong organizational skills and high attention to detail
• Excellent communication skills, both written and verbal
• Ability to adapt to a quickly changing, fast-paced environment
• Team player

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at  View email address on jobs.smartrecruiters.com.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.