Front Desk Concierge

Summary:

The Front Desk Concierge plays a vital role in ensuring a safe and welcoming environment for condominium residents in Toronto, Ontario. This entry-level position focuses on delivering exceptional customer service, managing resident inquiries, and maintaining security protocols. The ideal candidate will be self-motivated, detail-oriented, and possess strong interpersonal skills to effectively address the needs of residents and guests.

Responsibilities:

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Works independently with minimal supervision.
• Assists in investigations and tape/log reviews for any unusual incidents.
• Helps Property Manager with special requests, including administrative work and mailings.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors the Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within 2 hours of notification.
• Monitors and controls access to the building.
• Maintains daily logs, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organizational reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Follows safety and access control procedures and maintains a safe work environment.

Qualifications:

• Must have a valid Ontario Security Licence.
• Must have a valid CPR & First Aid Certificate.
• High school diploma or equivalent.
• Strong customer service skills and a customer-focused attitude.
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to work independently and manage time effectively.
• Basic knowledge of security systems and emergency response protocols.