Distribution Process Improvement Specialist

Distribution Process Improvement Specialist
Tirecraft Ontario, Ingersoll ON

Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. The Distribution Centre Process Improvement Specialist is responsible for documenting, maintaining, and improving processes and procedures within the Distribution Centre and related Customer Service and Logistics functions . We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.   This is an hourly position with wages ranging from $27.50 - $31.25, based on experience. 

Helping Canadians Get Ahead

Benefits :

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program
• Birthday off with pay
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities
Process Documentation & Improvement

• Document and maintain Customer Service and Logistics processes, procedures, and workflows to support consistency and operational efficiency.
• Develop and update SOPs, work instructions, and training materials for Customer Service Representatives and Logistics functions.
• Review existing processes and identify opportunities to improve efficiency, accuracy, communication, and customer service.
• Provide recommendations to management and support the implementation of approved process improvements.
• Assist the Distribution Centre Management with consistent application of established Customer Service and Logistics processes.
• Participate in process improvement initiatives, special projects, and other duties as assigned by management.

Customer Service Support

• Provide support and/or relief coverage and support to daily Customer Service operations as required, including customer inquiries, order processing, order coordination, and issue resolution.

Distribution Centre & Logistics

• Provide support and/or relief coverage in picking, staging, and loading customer orders accurately and safely for delivery.
• Provide support and/or relief coverage with loading, unloading, and movement of industry-related products within the Distribution Centre.
• Maintain assigned work areas in a clean, organized, and safe condition.

Customer Deliveries

• Safely operate the Company Transit Van to complete customer deliveries, product transfers, and other business-related transportation requirements.
• Verify orders prior to delivery and ensure products are delivered accurately and in a timely manner.

Qualifications

• Post-secondary education in Business, Supply Chain, Logistics, Operations, or related field preferred; equivalent experience considered.
• 3+ years of experience in Customer Service, Logistics, Distribution, Inventory, or a related operational environment.
• Experience developing and maintaining SOPs, work instructions, workflows, and training materials.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills.
• Working knowledge of customer service, order processing, inventory, receiving, picking, staging, loading, and delivery processes.
• Strong written and verbal communication skills with the ability to collaborate across departments.
• Proficient in Microsoft Office, particularly Word and Excel.
• Valid Ontario G Driver’s License.
• Forklift certification is considered an asset.

Interested applicants should submit their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an new   vacancy.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.