Learning Operations Specialist

A little bit about us:

Part of a global affiliate marketing team, our missions is to drive traffic and generate leads for our clients. We’ve built a team of talented marketing and technology experts who thrive in our evolving industry and are driven to be the best in market.

Join us in transforming clicks into results.

Your new role

The Learning Operations Specialist plays a critical role in enabling the successful delivery of learning and development programs by ensuring seamless operations, efficient systems, and high-quality learner experiences. This role owns the day-to-day administration of the Learning Management System (LMS), leads program logistics, and drives continuous improvement across learning processes.

Acting as a key operational partner to the broader L&D team, the Learning Operations Specialist optimizes workflows and supports cross-functional collaboration to ensure learning programs are delivered effectively, efficiently, and at scale. This role leverages strong organizational, analytical, and problem-solving skills to manage competing priorities and support data-driven decision-making, while maintaining a high level of attention to detail, a proactive and solutions-oriented mindset, and the ability to build strong relationships and deliver a consistently positive stakeholder experience.

What you’ll be working on

• Own day-to-day administration of the LMS, including user access, group management, enrollments, reporting, and troubleshooting;

• Manage eLearning course uploads, shell creation, enrollments, tracking, and intelligent agents, ensuring employee access and accurate content maintenance within the LMS;

• Maintain an accurate and up-to-date workshop calendar, including event details, scheduling information, and registration links;

• Develop and maintain dashboards and reports to provide visibility into program performance;

• Track and analyze participation, completion, and engagement metrics to support data-driven decision-making.

Program Operations & Logistics

• Lead end-to-end coordination of training logistics, including scheduling, room bookings, materials, facilitator support, and technology setup;

• Own the operations of the learning meeting platform (GoToTraining) ensuring sessions are uploaded, breakout rooms and groups created, materials are embedded, and dry runs with facilitators are complete prior to sessions;

• Moderate learning sessions to ensure a seamless and exceptional participant experience;

• Manage registrations, completions, and certification tracking with a high level of accuracy.

Process Optimization & Continuous Improvement

• Identify and implement opportunities to streamline and automate learning operations workflows;

• Develop, document, and maintain standard operating procedures (SOPs) to ensure consistency and scalability;

• Continuously improve systems and processes to enhance the learner and stakeholder experience;

• Own and maintain the learning calendar, including workshops and events across the team, to ensure seamless coordination and consistent delivery of learning services across the business.

Cross-Functional Collaboration & Communication

• Partner closely with L&D team members to ensure operational readiness for program delivery;

• Support communications and campaign execution by providing program schedules, participant data, and reporting insights;

• Act as a key point of contact for L&D operations, responding to inquiries and supporting stakeholders across the organization;

• Support internal communications related to learning initiatives, including LMS announcements and department inbox management.

Reporting & Administrative Support

• Prepare monthly, quarterly, and annual reports for the Head of Learning & Development;

• Collect, analyze, and summarize feedback from learning programs to inform improvements;

• Maintain organized and accurate records of all learning activities and documentation;

• Execute data entry tasks related to learning initiatives, handling registrations, completions, and certificates with precision and attention to detail;

• Coordinate sessions with vendors and Procurement to support the end-to-end delivery of external learning programs, including scheduling sessions, managing logistics and materials.

• Support the administrative process for purchase requisitions and invoice submission in Procure, with oversight from the Manager;

• Other duties as assigned in support of the Learning and Development Team.

A little bit about you and your qualifications:

• 3+ years in learning operations, HR operations, L&D program management, or a related field.

• Strong experience administering LMS platforms and learning technologies.

• Solid understanding of scheduling, logistics, and vendor management.

• Experience identifying process improvements and implementing automation solutions.

• Strong organizational, project management, and communication skills.

• Exceptional customer service and relationship-building skills

• Excellent computer skills with a high level of proficiency in Microsoft Office;

• Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.

• Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguity.

• Able to effectively navigate complex, ever-changing environments while collaborating across different time zones and cultures.

What’s in it for you:

Top of the line equipment to thrive in your role

Full medical benefits from day 1 for you and your family– including 100% employer-paid coverage for top-tier Health and Dental Benefits

Generous maternity leave top-up program

Group RSP with employer contributions

️ Start at 3 weeks annual vacation time, with extra vacation time accrued annually and more time off gifted at milestone workaversary

Enhanced flexible work hours, flexible sick days, and an annual fitness allowance

Hybrid working model – join us in office three days a week!

Eligible employees can work internationally for up to four weeks per year

An ever-changing industry and supportive environment to propel your growth

☕️ Enjoy our beautiful waterfront view with an in-office gym, office bar, and café where you’ll find complimentary drinks and a stocked pantry, and a whole lot more!

➕ And lots more reasons to love where you work and what you do!

More About Us

At resulta, challenges fuel our high-achievers to be the best in market. We thrive on embracing change, challenges, and problem-solving.

Within our supportive community of managers and coworkers, you’re encouraged to embrace your authentic self while working toward common goals as a cohesive team.

By prioritizing continuous learning and personal growth, we enable our people to realize their full potential and maintain a competitive edge.

Through our people-centric policies, we strive to help you strike a healthy balance between professional aspirations and personal well-being.

Beyond our desk, we’re dedicated to leaving a positive imprint, empowering you to make meaningful contributions both with the team and in your broader community.

DEI Statement

We’re devoted to creating a safe and inclusive work environment where we can all bring our authentic selves to work. We know we will be celebrated as an integral part of our team no matter our identity, experiences or backgrounds!

We strongly encourage candidates of all backgrounds and expressions to apply!

Accessibility Statement

We want to make sure our hiring process is accessible to everyone. If you need any accommodations or adjustments during the interview process or beyond, just let us know. We'll work with you to make the necessary accommodations.

Please note: We use AI tools, including resume summarization software within our recruitment platform (Teamtailor), to help screen and assess applications. This supports a more efficient and consistent evaluation process. Our hiring team still carefully reviews all applications.