Bilingual Billing Specialist

What we do. 

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

Who we are. 

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.

Providing the absolute best customer experience is always our top priority. 

About the role. 

As the first point of contact for all billing and account related inquiries, our Billing Specialists develop strong relationships with our customers and strive to make them successful in every interaction. Working in Salesforce, you will monitor open cases, respond to calls and emails, and proactively connect with customers to foster and maintain value-driven relationships. 

What you'll do. 

• Respond to billing inquiries via phone and email meeting the net2phone Canada's Service Level 
• Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
• Escalate advanced requests to the Finance Team (Refunds, Write-Offs, etc…)
• Manage overdue accounts and payment collections, which may lead to account suspensions. Coordinate with Customer Success on account suspension while managing Billing Suspensions.
• Assist with audits in preparation for monthly invoice runs.
• Prepare accounts for billing closure and cancellations.
• Assist customers in designing payment plans if they cannot pay their full balance, in a way that helps them catch up but also supports the company's needs.
• Contribute to developing and refining processes related to the billing department
• Work in a collaborative environment with several teams in Client Services to investigate billing cases
• Work with manager and Billing Platform team in investigating and troubleshooting Billing Platform issues
• Monitor remittance slips to ensure payment goes through, and follow up with clients if not.
• Assisting in the design and implementation of Billing best practices and trends
• Maintaining product expertise across the net2phone Canada product line

What you need to be a Billing Specialist with us.

• 1+ years of customer service/experience
• Outstanding organizational skills with a strong attention to detail.
• Bilingual in French-English
• Never-ending curiosity (you're going to meet a lot of different businesses!)

What we offer. 

• Join an amazing team culture that values work-life balance.

• Accessible team socials (virtual and in person).
• Learning opportunities and growth.
• Paid time off, sick & family days as well as paid volunteer days.
• Ability to work remotely as part of a hybrid model.
• $2,000 in health & wellness benefits 

Job Type: Full Time, Permanent

Schedule: Monday to Friday 9am-5pm EST.

Compensation: $ 43,000-46,000 CAD

Location: Ottawa. This is an in-office hybrid position – with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!

Looking for a change? Want to do something new? Need to make a difference? It's time to learn, do, and become more than you ever thought possible.

At net2phone Canada, we believe in a human-first approach to hiring. While our recruiters personally review every application, we do utilize AI tools to assist us in organizing interview notes and ensuring we capture your insights accurately. These tools provide one of many data points in our evaluation, but all final hiring decisions are made by our team of humans.

net2phone Canada is committed to creating an inclusive environment where all candidates, employees, and clients feel like they belong. To ensure an inclusive and accessible candidate experience, accommodations are available upon request for all stages of the selection process.