First party collection agent

If you're professional, dynamic, hardworking, and bilingual with excellent verbal and written communication skills in French, we're looking for you! (And a little competitive spirit doesn't hurt either!)

We're looking for people to work at TCR as a Collections Agent. In this position, you'll provide debt collection services for a variety of clients and portfolios, helping Canadians rebuild their credit. Please note that while this is a work-from-home position, you must live within a reasonable commuting distance of the TCR office in Laval, QC, to pick up and return assigned equipment during your employment.

Responsibilities

• Contact consumers by telephone to negotiate payments on delinquent accounts
• Assist clients by proposing solutions to meet financial goals such as debt management
• Analyze and assess the consumer's financial situation, credit, and repayment capacity
• Perform initial screening using online tools and in-house systems
• Follow regulations and guidelines according to provincial and federal laws and client-specific guidelines
• Negotiate professionally and respectfully with the consumer and explore sources of funds to determine the best possible arrangement
• Complete credit and loan information
• Document the details of each call clearly and concisely
• Request statements on delinquent accounts and refer irreconcilable accounts for legal action
• Review and update credit and loan files
• Other duties as assigned

Requirements

• Experience in a call center environment is an asset
• Good communication skills - both verbal and written
• Good listening skills
• Good negotiation skills
• A compassionate and empathetic approach
• Ability to maintain an objective/non-judgmental stance even when speaking with customers in emotional/difficult situations
• Good computer and office software skills
• Ability to achieve performance goals
• Ability to work rotating shifts (evenings and/or weekends) What we offer:
• Competitive salary
• Opportunities for advancement to mid-level, senior, and supervisory positions and beyond.
• Monthly performance bonuses
• Paid training
• Collaborative and supportive work environment

Company Overview

Founded in 1980, Total Credit Recovery is Canada's leading and largest debt collection agency, representing some of the largest banks, credit card companies, cell phone providers, and government institutions. Our mission is to be the model of integrity, innovation, and excellence in service delivery in the Canadian accounts receivable management industry. We currently have four offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, auditing, and controls. We have comprehensive biometric security systems, are ISO 27001 and PCI-DSS 3 certified, and are a federally registered Level B secure facility.

Company Overview

Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities and fostering an inclusive, equitable, and accessible environment. We welcome applications from individuals representing the diversity of our community. Please inform us if you require accommodation at any time during the recruitment process. To learn more about this and other employment opportunities at Total Credit Recovery Limited, please visit our website: