Delivery Services Engineer

Job Responsibility: As a Delivery Services Engineer for Third Octet, you provide technical expertise in implementing and supporting our technology portfolio for small, and mid-market clients. Your focus will be client engagements (project focus), working alongside Architects, VP of Services, Services and Project Management, and Managed Services teams.

• Location: Mississauga
• Department: Services
• Reports To: VP, Services

What You'll Do

• Assisting clients with Proof of Concept (POC) implementations and Production engagements in implementation, roll-out, post-support, and escalation capacity;
• Creating and/or contributing to documentation (such as presentations, design deliverables, as-built or infrastructure diagrams) relating to client engagements;
• Assisting with internal initiatives relating to infrastructure operations, including production and shared service infrastructures;
• Maintaining certification and lifelong learning exercises relevant to solution portfolio;
• Assisting with internal marketing initiatives, such as product demonstrations during corporate seminars, webinars, campaigns and client activities;
• Providing technical escalation in a tier 3 capacity for internal teams and clients;
• Participating in internal exploration and discovery sessions with Third Octet's professional services team.

Requirements

• Understanding of Third Octet core solutions and related technologies, specifically virtualization, platforms, end-user computing, networking, and cloud computing;
• Ability to maintain product certifications and stay up to date on technology portfolio;
• Working beyond established or ordinary work periods to perfect service delivery;
• Attending to the most detailed aspects of projects to be sure they are completed correctly;
• Focusing on the importance of process rather than just the overall goal;
• Ability to analyze information and evaluate results;
• Setting challenging personal goals and working independently with minimal supervision;
• Demonstrated level of success in the development of client relationships;
• Ability to identify and develop reports demonstrating financial state of professional services, including revenues and overall profitability;
• Exceptional written and verbal skills;
• Ability to manage time effectively and efficiently, including punctual responsiveness;
• Ability to understand the key difference between proactive and reactive work habits;
• Ability to multi-task and adapt to changes quickly while embracing ambiguity;
• Self-motivated, with an entrepreneurial desire and the ability to work in a fast-moving team environment - all about the hustle and grit.

Benefits

• Competitive salary
• Personally tailored benefits (health, vision, dental, paramedical)
• Flexibility in how, when, and where you work, with a vacation policy that is well-above standards
• Focus windows to permit deep and uninterrupted work
• Broad exposure to technology solutions through client engagements and lab environments
• Funded lifelong learning through an immersive education platform, vendor training, and soft skills development
• Career development paths and planning
• Open voice to shape the direction of the company with leadership who serves your best interest
• Work. Life. Balance.

Apply Now

We're excited to see your interest in joining our team! To apply for a position, please follow these steps:

• Prepare your resume and cover letter outlining your qualifications and interest in the role. Make sure your documents are in PDF or Microsoft Word format to maintain proper formatting.
• Please email your resume and cover letter to View email address on ca.edajobs.com. Include the position title in the subject line to ensure it is directed to the appropriate hiring team.

Please Note: Due to the high volume of applications we receive, we can only contact candidates being considered for a position. We appreciate your understanding and interest in working with us. If you are selected for further consideration, one of our recruiters will be in touch.

Thank you for considering a career at our company. We look forward to reviewing your application!