Senior Commercial Off The Shelf (COTS) Application Specialist

CFMWS - WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we're more than just a workplace; we're a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLE About the opportunity:
This is an opportunity to help build and shape a newly established Workday Digital Capability Team responsible for the long-term success and evolution of one of the organization's most important enterprise platforms.
We are assembling a team of experienced Workday professionals who will serve as functional and technical leaders, driving platform optimization, innovation, governance, and continuous improvement. This is more than a support role-it's an opportunity to influence how Workday capabilities are delivered, help establish best practices, and play a key role in shaping the future direction of the platform.
Successful candidates will work closely with business leaders, HR, Payroll, Finance, IT, and other stakeholders to enhance business processes, solve complex challenges, and unlock new capabilities that deliver value across the organization.
Successful candidates may be considered for one or more of the following areas based on their experience, certifications, and technical expertise:
Workday HCM & Compensation
Workday Payroll, Absence & Time Tracking
Workday Benefits & Recruiting
Workday Reporting, Security & HRIS
We are looking for professionals who enjoy building, improving, and leading change-individuals who want to be part of a growing team that will help define the future of Workday capability, governance, and support within the organization.
What You'll Do
Depending on your area of specialization, responsibilities may include:
Serving as a Workday Subject Matter Expert (SME)
Configuring, maintaining, and optimizing Workday modules and business processes
Supporting production operations, releases, upgrades, and enhancements
Troubleshooting configuration, integration, reporting, security, and business process issues
Designing and maintaining reports, dashboards, calculated fields, and analytics
Supporting data governance, compliance, security, and audit activities
Managing integrations, EIBs, testing, validation, and tenant activities
Collaborating with HR, Payroll, Finance, IT, and business stakeholders to improve business outcomes
Identifying and implementing opportunities to improve system effectiveness, efficiency, and user experience
QUALIFICATIONS NEEDED Education, Certifications and Licenses
College diploma or certificate in Information Technology, Human Resources Information System (HRIS), Computer Science or a related field AND several years of experience in software development, support and maintenance
AND
Workday certification, as an asset
Experience
In off-the-shelf/software application maintenance, support and development
In systems analysis and data administration
In managing the software development lifecycle (SDLC)
In managing the implementation of software solution projects
In applying policies, procedures, and regulations
In developing and managing IM/IT contracts and consulting services
In multiple Workday modules such as, CORE HCM, Compensation, Benefits, Absence Management, Recruiting, Reporting, Security and Integrations, as an asset
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
Skills and Abilities
Hands-on Workday configuration and support experience
Strong knowledge of Workday business processes, reporting, security, and integrations
Experience supporting system testing, releases, upgrades, and enhancements
Excellent analytical, troubleshooting, and problem-solving skills
Strong communication and stakeholder management capabilities
Ability to work effectively with both technical and business teams
LANGUAGE REQUIREMENTS English or French Essential, Bilingual (English and French) an asset
Reading: Functional Level
Writing: Functional Level
Oral: Functional Level
BENEFITS AVAILABLE Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.
Perks: Discounts through CF One Member Appreciation.
Explore all the benefits CFMWS offers by visiting:
OTHER INFORMATION Areas of Expertise
Workday HCM & Compensation - Core HCM configuration, organizational/supervisory structures, staffing models and position management, compensation administration, worker lifecycle transactions, business process configuration, security administration, reporting and analytics and workforce planning
Workday Payroll, Absence & Time Tracking - Canadian Payroll configuration and support, payroll processing and reconciliation, earnings, deductions, taxes, and payroll balances, retroactive pay processing, absence management/time tracking/overtime, premiums, and unionized workforce requirements, collective agreement administration and payroll integrations and year-end activities
Workday Benefits & Recruiting - benefits administration and configuration, eligibility rules and life events, open enrolment, carrier integrations, recruiting and talent acquisition processes, candidate lifecycle management, offer management, recruiting security and reporting and analytics
Workday Reporting, Security & HRIS - Advanced, Matrix, Composite, and Trending reports, BIRT reporting, discovery boards and dashboards, calculated fields, security administration, domain and business process security, access governance, Segregation of Duties (SoD), HRIS administration and data governance and compliance
START DATE Tentative start date: August 17, 2026
For applicants in the Ottawa region: This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.
For applicants outside of the Ottawa region: This is a remote position. The employee must reside and work from anywhere within Canada. In accordance with the CFMWS Flexible Work Options Policy, by presenting your candidacy for this role, you confirm that you meet this criteria.
Application Instructions
When applying, please identify your primary and secondary areas of Workday expertise and indicate which functional stream(s) best align with your experience:
HCM & Compensation
Payroll, Absence & Time Tracking
Benefits & Recruiting
Reporting, Security & HRIS
Candidates with experience across multiple Workday modules are encouraged to apply.
INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.