Customer Support Specialist - OATS
Temporary
Title : Customer Support Specialist - OATS
Location : Fargo, ND - open to U.S Remote
Duration : ASAP - June 30th 2023 - Strong potential for extension
Scope of this role:
For consideration, please send your resume to View email address on ifg-global.com with "Customer Support Specialist- OATS" in the subject line. D#ind123 #TA
- Respond to compliance tool basic service support inquiries
- Respond to policy-related and program-specific inquiries
- Triage help-related inquiries to redirect to appropriate teams
- Follow workflow to grant tool access
- Follow workflow to grant PowerBI access
- UAT Testing for new feature releases (on a monthly basis)
- Onboard new users into the compliance tool
- Assigning out any new tickets and tagging
- Troubleshoot and provide ideas on issues discovered
- Knowledge of Microsoft Dynamics CRM is preferred, but not required
- Ability to troubleshoot and escalate as needed
- Must be an independent worker, as working with peers from global time zones
- Technical Support experience, with experience managing high volume of tickets
- Prefer minimum associates degree in Business or related field
- Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio
- Strong analytical and problem-solving skills
- High attention to detail
- Must be able to communicate effectively through written and verbal communication in a professional manner
- Ensure adherence to custom business policies and procedures
- 8-5, with rotating one week 10-7 (about every 1.5 months)
- Lunches need to be taken around meetings
For consideration, please send your resume to View email address on ifg-global.com with "Customer Support Specialist- OATS" in the subject line. D#ind123 #TA
Vacancy posted more than 2 months ago
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