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Customer Support Coordinator

$20 - $25 per hour
Full-time

ShopSolar.com

Job Responsibility:

About us

We are professional, agile and supportive group of people spreadout across Ontario and the Phillippines. We work hard but have a great work life balance.

Our work environment includes:

  • 100% work from home
  • Growth opportunities
  • Casual work attire
  • No weekends
  • On-the-job training
  • Lively culture
  • Relaxed atmosphere

**Overview:**

We're looking to hire a Customer Support Coordinator for our fast growing solar power company where we specialize in the sale and support of off-grid, mobile and emergency backup solar power systems. This person will play a pivotal role in ensuring customer satisfaction and retention. We are seeking a dedicated individual with exceptional communication skills to lead our customer care team.

This is a 100% work from home position with no daily commute. Our team of 10+ is all based around the Collingwood/Barrie, ON area and usually get together 1-2 times per year for a company workday and team dinner.

**Responsibilities:**

- Handle high volumes of inbound support phone calls and emails

- Lead the technical service team, providing guidance and support to ensure excellent customer experience and service delivery

- Handle escalated customer inquiries and complaints, striving for swift resolution

- Lead team performance metrics and implement strategies to improve customer satisfaction

- Collaborate with other departments to enhance the overall customer experience

- Upsell products or services to existing customers when appropriate

**Skills:**

- Strong communication skills in English; proficiency in Spanish is a plus

- Proficient in data entry and analysis to track customer interactions and feedback

- Previous experience in customer service or sales roles - escalated support experience a bonus

- Ability to effectively communicate with customers from diverse backgrounds

Join us as a Customer Support Coordinator and make a difference in our customers' experience. Apply now to if you are interested in joining our dynamic team!

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Paid time off
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Education:

  • Secondary School (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: Hybrid remote in Collingwood, ON L9Y 2L6

Application deadline: 2024-07-03Expected start date: 2024-07-05

Vacancy posted 2 days ago
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