Dispatch Supervisor

Job Summary:GFL Environmental is looking for a Lead Dispatcher to join our team in Coquitlam, BC!
As a Lead Dispatcher, you’ll play a key role in ensuring efficient daily operations by coordinating driver schedules, addressing on-route issues, and supporting the dispatch team. You’ll act as the main point of contact between drivers, operations, and customer service - making sure routes run smoothly, service issues are resolved promptly, and the team stays on track.
Why GFL:
Competitive Pay:
Individual pay is determined by responsibilities, experience, and location.
Comprehensive Health Benefits:
Full employer-paid medical, dental, and vision coverage for you and your family.
Retirement Savings:
Company-matching RRSP/DPSP program to secure your financial future.
Modern Fleet & Gear:
Work out of safe, modern yards with well-maintained trucks, new equipment, and industry-leading diagnostic tools.
Nationwide Career Growth:
Clear pathways for advancement across GFL’s growing national network.
Employee Support:
Full access to our confidential Employee Assistance Program (EAP).
Green for Life Perks:
Exclusive employee discount programs, perks, and team recognition initiatives.
Requirements:
Required Experience:
Previous dispatching experience is an absolute must for this role.
Preferred Experience:
Prior leadership or supervisory experience is highly beneficial.
Core Competencies:
Strong communication, organizational, and problem-solving skills.
Fast-Paced Adaptability:
Ability to multitask in a fast-paced environment.
Software Proficiency:
Proficient in MS Office (Outlook, Excel, Word).
Industry Systems:
TRUX experience is an asset, or willingness to learn.
Scheduling Flexibility:
Willingness to work extended hours or weekends as needed.
Logistics Knowledge:
Knowledge of routing and scheduling best practices.
Responsibilities:
Team Leadership:
Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team performance.
Workflow Management:
Monitor and ensure the timely completion of all scheduled routes, issue resolutions, customer service emails, and general dispatch tasks.
Performance Monitoring:
Conduct daily monitoring of dispatcher progress and call assignments, ensuring all team members remain productive and on task throughout their shifts.
Administrative & Compliance Duties:
Perform essential daily administrative tasks, which include reviewing route closures, auditing dispatch documentation, and providing final review and sign-off on all daily paperwork.
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