Remote Client Success Manager

Lead client retention remotely across Canada or the United States using proactive communication, onboarding, and account coordination. Manage approximately 40 agency clients.This full-time Client Success Manager role supports a done-for-you Meta advertising and appointment-setting agency serving medspas and aesthetic wellness businesses. You will own post-sale client experience, connect clients with delivery teams, and help build the first dedicated Client Success function. The role includes client relationships rather than hands-on media buying.Key Responsibilities:
Lead onboarding, sales handoffs, expectations, goals, and success metricsManage approximately 40 relationships through scheduled client check-insCoordinate concerns across creative, media buying, and operations teamsIdentify at-risk accounts and support renewals and retentionBuild onboarding SOPs, playbooks, and portfolio health reportingRequirements:
One to two years of relevant client-facing experienceExcellent spoken and written English communicationStrong organization, ownership, empathy, and judgmentAbility to understand basic marketing performance reportsAvailability Monday through Friday during daytime Pacific, Eastern, or Central hoursBring client communication, retention coordination, and organized follow-through to a remote agency Client Success Manager role.
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