IT Help Desk Intern

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

• Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.


• Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.


• Provide printing support for all sites.


• Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.


• Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.


• Provides and delegates tasks as it relates to workloads.


• Works with suppliers to deliver a better experience at all sites.


• Provides after hours on call support as required on a rotational basis.


• Helps co-ordinate and maintain quality standards


• Adheres to IT Services Policies, Procedures and Guidelines


• Supports organisational change


• Other duties as required

The Candidate

• currently enrolled in a post-secondary program


• This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);
• Bilingual in English and French is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support  

The Company  

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

• Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).


• Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).


• Health Spending Account.


• Wajax led e-learning, and product training through industry leading manufacturers.


• Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.


• Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.


• Award-Winning Health and Wellness Program.

\\ Together we get more done.