Supervisor Administration

Job Responsibility:

Department:

Admin

Job Title:

Operations Supervisor

Facility:

Windsor

Reports to:

Terminal Manager

Summary of Position:

This position provides administrative support to ensure efficient and productive operations as well as provides guidance and support with daily human resource and payroll related needs.

This document is designed to provide a general overview of the requirements of the position and does not entail a comprehensive list of all activities, duties, or responsibilities that will be required for this position. In addition, these activities, duties, or responsibilities may change and will be periodically updated.

Essential Functions, Duties, and Tasks:

Payroll

• Calculate weekly earnings for hourly and salaried associates; verify the accuracy and completeness of the calculations; submit to Corporate Payroll Team for processing
• Reconcile payroll reports, including union dues
• Process time off requests for hourly production associates (i.e., vacation requests, bereavement, jury duty, appointments, leaves of absence, etc.)
• Collaborate with operations staff to collect wages and hours data to generate the daily W2R report and submit to corporate office
• Review and file all production Record of Employment (ROE's) in a timely manner
• AP invoicing coding in Concur AP system
• Implement wage/salary increases and other payroll adjustments in accordance with instructions given and/or collective bargaining agreement
• Conduct E.I. post audits on request

Benefits

• Coordinate the application for leave process for the hourly production associates (including but not limited to STD, LOA, etc.) and monitors progress in conjunction with the Corporate Benefits Department until the leave has ended
• Track eligibility for health, welfare, and pension benefits and provide related reports to the Corporate Benefits Department
• Issue and collect benefit and pension enrollment and beneficiary materials and forward to the Corporate Benefits Department for processing

Human Resources

• Responsible for maintaining accurate hourly personnel files (both current and terminated) while ensuring confidentiality is upheld

• Provide front line support for payroll, benefit and human resource questions or concerns. Identify resolution and escalate to the management team
• Coordinate and administer the facilities onboarding program for production associates, including new hire packet, pre-employment background checks (e.g., Criminal Record, Drivers Abstract), pre-employment medical assessments and new hire orientation
• Complete monthly attendance summary/totals for hourly associates and submit to the corporate office
• Monitor production associate performance, and initiate corrective action when appropriate
• Issue letters of employment as requested
• Gather information to support workplace investigations of hourly production associates and/or operational issues
• Assist in and coordinate the completion of the Termination Checklist process
• Monitor facility compliance with policy, procedure, associate handbook and/or collective bargaining agreement
• Communicate and facilitate the administrative process regarding workplace injuries, between the WSIB, the associate, and management
• Escalates all Human Rights, Employment Standards, WSIB, AODA, etc. issues to the Regional Human Resource Manager

General Administration

• Maintain inventory of office supplies
• Respond to telephone, e-mail and in-person inquiries from customers, and other parties
• Administer and manage inbound/outbound mail, including priority post, packages, courier services and other correspondence
• Accept and monitor inbound shipments as necessary
• Attend various meetings as needed (e.g., Benefits Payroll User Group meeting)
• Investigates and provides recommendations to continuously improve daily tasks

Supervisory

• Backup to the Terminal Manager
• Organize the daily work schedules
• Direct the day-to-day activities of the operation
• Ensure associates have the support, tools, and supplies needed to perform their job tasks
• Conduct audits
• Investigate all incidents and accidents, gather details, and report to the Regional Quality and Safety Manager through the company's database. Take appropriate corrective action as necessary

Other Duties/Requirements

• Promote a positive workplace culture, the facilities open door policy, and the company's value statement "We treat others how they want to be treated"
• Maintain a safe, clean, and organized working environment; notify Manager or Supervisor of any workplace hazards or unsafe condition
• Other duties as assigned by terminal management and/or Regional Human Resource Manager

Knowledge, Skills, and Abilities Required:

• Sound analytical thinking, planning prioritization, and execution skills
• Ability to respond appropriately in pressure situations with a calm and steady demeanor
• Effective attention to detail and a high degree of accuracy
• Must be able to handle confidential information in an ethical and professional manner
• Superior customer service and interpersonal skills with sensitivity to people
• Strong work ethic and positive team attitude
• Strong problem identification and problem resolution skills
• Able to effectively communicate both verbally and in writing
• Highly conscientious, along with an energetic and mature approach to their work

Education, Experience, and Minimum Requirements:

• Minimum 2 years of vocational/college education in relevant area of study
• Good knowledge of payroll systems and internal controls
• Good knowledge of human resource and payroll legislation
• Intermediate level of proficiency with MS Office (e.g., Word, Excel and Outlook)
• Ability to drive both automatic and manual transmission vehicles
• Valid G driver's license with an acceptable driving record
• Active Standard First Aid CPR A + AED
• Successful credit and criminal record check are required
• Ability to pass third party pre-employment medical assessment

Working Conditions:

• Work is performed indoors in an office setting and outside with exposure to all types of weather conditions
• Work at a fast pace
• Work in tight spaces
• Working at a height of approximately 15 ft. above ground
• Personal Protective Equipment provided includes coveralls, kneepads, and coveralls

Physical Requirements:

• Good sense of balance
• Lift (including above head), push, pull, or carry up to 23 kg (50 lbs)
• Stand, walk, climb, stoop, kneel, crouch, crawl, grip
• Ability to get in/out of vehicles driver side door with minimal door opening clearance
• Good visual ability

Accommodations will be provided throughout the recruitment, hiring and employment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. The company is committed to diversity and inclusivity in employment and welcome applications from individuals with diverse backgrounds. If your application requires accommodation, please contact Christy Nolan, Regional Human Resource Manager at View phone number on ca.edajobs.com or by email at View email address on ca.edajobs.com .