IT Analyst

DealMaker is a fast-growing fintech company revolutionizing the capital markets ecosystem with a mission to make online capital raising mainstream. We empower founders CEOs and operators to raise capital digitally both from their own communities and through strategically marketed campaigns. No other platform provides an end-to-end solution like oursand our track record speaks for itself with over $2B raised across 1000 campaigns. We power the largest online capital raises for customers like EnergyX ($88M) Green Bay Packers ($65M) Miso Robotics ($72M) Monogram Orthopaedics (Nasdaq:MGRM) and many others with 3 IPOs in the past year alone. We are quickly expanding our horizons and are seeking talented team members to join us on our journey to transform the global capital market.

Who You Are

You will be the first point of contact for day-to-day IT at DealMaker. You will own the support ticket queue keep our office and device infrastructure running and grow into owning IT requests that carry security implications helping keep us compliant and audit-ready. You report to the Director of IT & Information Security who will coach you as you build hands-on experience across IT operations security and compliance.

What youll do

• Own the IT ticket queue and act as the first point of contact for IT requests.

• Troubleshoot office infrastructure and end-user issues across Mac and Windows devices

• Grow into maintaining and owning IT requests with security implications

• Help ensure systems meet compliance security and regulatory requirements with guidance from the Director of IT & Information Security and the CTO

• Bring security and compliance decisions to the Director with clear context and learn how those calls get made

• Maintain and build documentation so the work is repeatable and audit evidence is easy to find

• Automate repeatable work to cut manual effort and errors

What skills you need

• Early-career IT experience such as help desk IT support a co-op or an internship

• Curious and eager to build skills in IT operations security and compliance

• Comfortable troubleshooting macOS and Windows Google Workspace Slack and other enterprise tools

• Skills or understanding of automation languages such as Python Bash or PowerShell

• Strong written communication and the habit of documenting your work

• Good judgment about when to fix something and when to escalate

• Problem solver who recognizes issues on their own and takes the first steps to fix them without waiting to be asked

• Organized and dependable on recurring work that nobody chases you for

• Able to work from our Toronto office

Nice to have

• Exposure to a ticketing tool such as Jira Service Management

• Familiarity with MDM SSO or identity and access management concepts

• Interest in security and compliance frameworks such as SOC 2

• Relevant diploma degree or certification (CompTIA A Security or similar)

Why this role

You will work directly with the Director of IT & Information Security and learn how IT operations security and compliance fit together from the ticket queue to the audit.

Founded in 2018 by leading capital markets lawyers DealMaker has blazed its own trail as the leading online capital-raising a tech startup we are well-capitalized firmly established in our market and ready to scale. Heres why you should want to join us:

• Competitive compensation with the opportunity to earn equityget into a growth company on the ground floor

• A diverse & distributed team of doers innovators and experts

• Shared employee benefit plan (medical vision & dental)

• We love AI and have tools to support you build innovative solutions

• Annual learning support And more!

We use automated and artificial intelligence-based tools (Automated Employment Decision Tools) to assist in screening assessing or evaluating candidates. These tools may assess job-related qualifications such as skills experience and work history. AI-assisted tools support our recruitment team and do not replace human judgment; all final hiring decisions are made by human reviewers.

DealMaker does not discriminate in hiring or terms and conditions of employment because of an individuals race ancestry colour place of origin religion gender gender identity national origin citizenship age disability sexual orientation family status or marital status or any other protected category recognized by provincial or federal laws.

Please inform us if you require any accommodation and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please share in your application.

Required Experience:

IC