Order Management Specialist
$62.5k - $72.5k per yearFull-time
Techo-Bloc
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule : Monday to Friday | 8:00 AM – 5:00 PM
Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day.
Job Description
This is not a call center role . The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience . This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
A Day in the Life
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications
Qualifications
& Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Order Management Specialist in Saint-Hubert, QC vacancy
$30 - $34 per hour
A market-leading company recognized for its eco-responsible initiatives is currently seeking a Customer Order Management Specialist - Contractual to join its dynamic team based in Saint-Hubert. Do you want to grow within a human-centric and stimulating environment where...SuggestedHourly payWork at officeWeekend work1 day per week$20 - $22 per hour
...Sales Career with a Growing Industry Leader RV Sales & Rental Specialist Montreal, QC Looking for more than just a job? This is your chance... ...orientations before delivery ~Assisting with inventory management and merchandising ~Building lasting relationships that lead to...SuggestedHourly payLong term contractInternship- ...runs plants in Quebec and offices across North America. You stay calm when things break, which they will. You're organized enough to manage multiple fires without losing track of the bigger picture. And you care — about the work, about the people on your team, and about the...SuggestedLong term contractFull timeWork at officeWork from home
- ...products. We shape outdoor experiences, environments, and the way people live outside. We’re looking for a Brand Storytelling & Content Manager to help define the next era of our brand. This role is for someone who thinks like an editor, sees stories before others do,...SuggestedFull timeFor contractorsFreelanceSeasonal work
- ...when needed. This role connects purchasing, operations, inventory management, suppliers, and internal teams to prevent shortages, manage... ...and inventory levels in the ERP system, place or adjust purchase orders, follow up with suppliers on confirmations and delivery dates, monitor...SuggestedFull timeWork at office
- ...Microsoft Dynamics AX). Verify the conformity of deliveries according to purchase orders and technical drawings (quantity, dimensions, specifications). Warehouse organization and inventory management Maintain a structured, clean, and safe work environment. Ensure proper...Full timeManual laborMonday to fridayDay shift
- ...complaints, problems and handle emergency calls. Initiates and enters orders by interpreting customer requirements and drawings to compile... ...orders and requirements. Responsible for complete order management to ensure delivery commitments are met and to take appropriate...Full timeWork at officeWorldwide
$21.09 per hour
...packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional... ...Requirements Good interpersonal and communication skills. Good time management and organizational skills Excellent customer service skills...Temporary workPart timeFlexible hoursShift work- ...Job Summary We are seeking a reliable and detail-oriented Order Picker with a valid forklift or walkie certification to join our... ...to 25 lbs and work in a fast-paced environment ~ Basic math and reading skills ~ Strong attention to detail and time management...Full time
$80k - $155k per year
Audit Management Specialist – Audit COE Position Description Reporting to the COE Management team, the Audit Management Specialist will be responsible for supporting the planning, coordination, review, and release of client audit reports. The partner will work closely...Work at officeDay shift- ...ou directement aux gestionnaires. Your team’s dynamic As an Order Administrator, you will be part of a dynamic team who all work... ...the liaison between Channel Sales and Supply Chain department Manage Customer Service phone calls Complete special projects when assigned...Full timeFlexible hours
- ...Programme is looking for a procurement Contracts specialist to join our team of lawyers dedicated to... ...environment; Remain proactive; Manage multiple priorities simultaneously;... ...Professional Job Family Sourcing, Buying and Ordering By submitting your CV or application...Permanent employmentFull timeContract workWorldwideFlexible hours
- ...promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years’ experience) that will be...For contractorsInternshipWork at officeLocal areaFlexible hours
- ...Staffmax is helping our client hire reliable Order Pickers for a 5-month contract. In this role, you’ll be responsible for picking and preparing orders for shipment in a busy distribution warehouse. Contract Length: 5 Months Location: Montreal, QC Key Responsibilities...Contract workTemporary work
$60k - $70k per year
...Requisition Number: 105593 Marketing Specialist Duration: 18 months Salary: $60K -... ...with Insight, you will be responsible for managing all aspects of assigned company events on... ...related contracts which are reviewed by Event Manager and signed by Vice President of Marketing...Temporary workWork at office$55k - $62k per year
...Spécialiste en dédouanement / Customs Specialist – Import Canada (English... ..., you will be responsible for managing import files into Canada, from... ...communicate with clients, and manage operational priorities... ...Bilingual in French and English, in order to communicate with clients...Long term contractFull timeWork at officeRemote workWork from homeFlexible hours$60k per year
...Purpose: This position will work directly under the Regional FD Manager. He/she will be responsible for supporting the fulfillment of the... ...and access to a vehicle Have a flexible approach to work in order to accommodate events functions and work activity Willingness...Full timeFixed term contractLocal areaFlexible hours- ...infrastructure, privatization of a railway. Context The BIM Specialist is responsible for creating, developing, maintaining, and... ...requirements. Ensure traceability, documentation, and proper metadata management of all BIM content within the project’s designated information...
$100k per year
...Catalyx is looking for an Equipment and Systems Validation Specialist to participate in the qualification and requalification of complex equipment... ...· Execute or supervise the execution of protocol testing. · Manage the review and approval process of protocols. · Manage...Contract work- ✨ About the Position As a Tax Specialist in our Toronto office, you will play a key role within... ...clients. Working alongside experienced Managers, Senior Managers, and Partners, you will... ...the opportunity to progress into a Tax Manager role, assuming increased responsibilities...Permanent employmentCasual workWork at officeRemote work1 day per week
- ...projects span from issue troubleshooting and correction, obsolescence management to functional improvements. The TCMS has an onboard and a... ...and reactive maintenance. As a Test & Validation Specialist (Software) , you will directly contribute to the technical excellence...Permanent employmentFull timeRemote workWorldwide
- ...seeking a highly motivated Commissioning Manager to join our CORE group (Commissioning, Operational... ...including vendors and technical specialists; Manage interfaces with other project... ...turnover of subsystem from Construction in order to create a pull effect and drive on...Long term contractTemporary workInternshipLocal areaFlexible hours
- ...to ensure they get the most value from our technology and enjoy an exceptional experience at every step. As a Product Specialist, you will: Manage and prioritize support cases, ensuring timely and high-quality resolutions. Investigate technical issues by gathering...
- ...supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: HSE Manager Your role and responsibilities In this role, you will have the opportunity to contribute to improving Health, Safety, and...Full timeInternship
$90k per year
...... Position: Procurement Specialist Location: Anjou, QC (Hybrid... ...is responsible for managing and executing procurement activities... ...objectives. Responsibilities - Manage the procurement process for... ...- Create and manage purchase orders within the ERP system - Monitor...Weekly payPermanent employmentFull timeContract workFor subcontractorWork at officeLocal area- ...top-up for new parents Vacation based on your total years of professional experience Job Description Develop, deploy, and manage automated marketing campaigns in Salesforce Marketing Cloud (email, SMS, in-app), in accordance with CRM best practices and legal...Full timeInternshipRemote workWork from home
$34.62 per hour
...programming Adobe After Effects Shopify Social Media Area of specialization Interactive/new media Communications Brand management Digital media Strategy Work conditions and physical capabilities Work under pressure Fast-paced environment...Permanent employmentLocal areaJimmy Hamelin Photographe inc.
Montréal, QC14 days ago- ...* We're looking for a Creator Growth Specialist to join the Brazzers Creator Division, helping... ..., and work closely with account managers to drive sustainable, long-term revenue... ...~3+ years of experience in OnlyFans management or a similar creator management environment...Long term contractFull timeWork at officeLocal areaRemote work
- ...willingness to challenge consensus. We are looking for an HPC Specialist to join our AI and Multi Asset Systematic Strategies team. This... ...serving solutions for multi-node, multi-GPU model deployments. Manage GPU-enabled Kubernetes clusters for LLM and ML workloads....
- ...Resourcefulness Collaboration Job Summary The Document Processing Specialist is responsible for preparing, formatting, and editing a wide... .... Highly organized and self-motivated, with the ability to manage multiple tasks with minimal supervision. Strong verbal and...Full timeWork at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Order Management Specialist. Be the first to apply!
Related searches
- career specialist Saint-Hubert, QC
- spécialiste technique Saint-Hubert, QC
- spécialiste en amélioration continue Saint-Hubert, QC
- spécialiste-conformité Saint-Hubert, QC
- spécialiste talent Saint-Hubert, QC
- asset management specialist Saint-Hubert, QC
- spécialiste service client Saint-Hubert, QC
- delivery specialist Saint-Hubert, QC
- arts management Saint-Hubert, QC
- order management Saint-Hubert, QC