Operations Supervisor

About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.QuadReal: Excellence lives here. Description
Reporting to the Operations Manager, the Operations Supervisor position is a senior building operations position responsible for providing oversight, advanced operation, inspection, repair, and maintenance. The primary objective of the Operations Supervisor is to ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and cost-efficiency.Responsibilities
Manage operations staff, including developing daily and on-call schedules, assigning overtime, managing direct reports through scorecards, annual performance reviews, and development plans, and leading regular team and one-on-one meetings to maximize engagement and communication within the team.Lead, coach, and develop the operations team, creating clear paths for growth and development.Overseeing and documenting preventative maintenance (using Cove System) and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems;
Electrical systems modifications;
HVAC unit replacements and upgradesManagement of energy and utility consumption with strong focus on consumption reduction and target setting and tracking results;
Review consumption trends regularly with operations staff and explain and troubleshoot variances and abnormalities. Utilize the building management system to achieve energy and utility reductionsConducting/assisting with environmental assessments and ensure reporting requirements are fully met;
Manage and respond to environmental risks and hazardsImplementing the corporate occupational health and safety program;
ensure that Health and Safety procedures are in place and are being strictly followed, lead OH&S committee and document meetings and inspections;
Management of waste, recycling and hazardous materials, including oversight of the loading dock and central stores;
Manage contracted vendors and contractors, including ordering parts and services, contract renewals, re-tendering, onboarding of new vendors, and coding invoices for payment.Continual monitoring and maintenance of computerized control systems including Fire Alarm system, BAS;
Building Automation system upgrade and replacements;
Fire Life Safety systemupgrade and replacementsEnsure fire impairment notification forms are completed and submitted to the insurer, and that life safety systems and the Building Control Centre operate reliably.Tenant improvement construction management;
Ensure sound curtain wall, structural and roof maintenance;
Review daily tenant workorder/service call reports and respond to tenant service requests as required;
Attend after-hours and fire system emergencies, provide detailed reports to management, and plan and run emergency preparedness drills.Ensure staff provides written feedback to all work orders & further verbal explanation if requiredPerform life cycle costing exercises;
Conduct insurance and risk management inspections, remedial actions and reporting;
Assist Operations Manager in preparing annual operations and capital project budgeting and creating 'wish list' of proactive suggested projects with specific information regarding costs;
Prepare accurate and concise operations reports for management to support business decisions.Liaise with regulatory or civic authorities as required;
Provide sound technical or administrative advice to internal and external clients;
Remain current and up todate with new industry practices, legislative changes and new technologies;
Act as a member of the property leadership team in developing and promoting superior levels of service and continually looking for opportunities for improvements within the building;
Convey a professional demeanor to tenants, staff and public at all times both in appearance (professional dress is required) and in presentation (e.G., email, telephone etc)Participate in tenant and staff community-support events as appropriateParticipate in weekly on-call rotation if/when requiredOther assigned duties.Experience and Qualifications
Relevant industry facilities, operations, or trades experience with mechanical and archi
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