FOH Supervisor, South Edmonton Common

City:

What you will do:

Do you have a passion for new and exciting nationwide business ventures Would you love to be part of a team thats expanding from coast to coast in Canada Do you want to play a crucial role in changing the landscape of entertainment in Canada Now that I have your attention and have peaked your interest lets tell you a bit about this revolutionary new concept called The Rec Room .

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games redemption gaming for prizes and a variety of recreational games including luxury bowling billiards shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment musical acts bands and comedians and also features a theatre-sized high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment featuring an open kitchen and a contemporary menu offering everyones favourites as well as an eatertainment-style concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Cineplex Entertainment headquartered in Toronto Ontario is currently recruiting for the position of Restaurant/Amusement Service Supervisor The Recroom South Edmonton reporting to the Service Manager. This position will be based at our The Rec Room South Edmonton 1725 99 St NW Edmonton AB

The Service Supervisor is responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are maintained maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests. Guest service areas include: bar service floor host / call centre amusement floor trophy case feature attractions Events Groups / Live entertainment. The Service Supervisor will focus on resolving customer complaints issues and the professional development of the staff within the department. The Service Supervisor should maintain a culture of hospitality and positive morale and a focus on building the bench-strength of their team compliment by providing coaching and feedback.

Responsibilities will include but are not limited to the following:

• Responsible for executing Groups & Events within venue providing seamless guest service.
• Understand and effectively follow all Rec Room values policies and procedures.
• Protect and enhance the Rec Room brand.
• Practice and role model Company culture.
• Responsible for maintaining the seamless operation of all games coat check and retail operation within the Rec Room.
• Ensure that guests are greeted upon arrival and questions or concerns are promptly and courteously resolved.
• Ensure that all Front of House staff are dressed appropriately at all times.
• Ensure that all Front of House areas are clean and tidy at all times.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Greet and handle all guest interactions with a high level of professionalism and hospitality.
• Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
• Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
• Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
• Complete all daily weekly monthly checklists and according to internal and external (regulatory bodies) requirements.
• Must be able to delegate tasks appropriately to team members.
• Deliver employee training and development for assigned area of responsibility (Bar Service Floor Host/Call Center Amusement Event Groups / Live Entertainment).
• Conduct practical training of new employees and provide coaching and feedback.
• Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
• Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
• Maintain effective communications within and outside of the Rec Room to ensure flawless execution.
• Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
• Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
• Accurately and efficiently maintain assigned records Company funds and property in accordance with Company policies and procedures.
• Ensure that any and all variances are handled immediately.
• Anticipate and react to any changes in business levels while maintaining excellent guest service.
• Follow all provincial Health Food Safety and Liquor service legislative requirements.
• Other duties as assigned.

Qualifications

• 1-3 years of supervisory experience in the food service retail and / or amusement industry.
• Ability to work flexible shifts including days evenings nights weekends and holidays as required.
• Ability to work under pressure while complying with all relevant legislation.
• Excellent leadership communication customer service conflict resolution and interpersonal skills.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point of sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team
• Strong working knowledge of restaurant industry principles methods practices and techniques
• Ability to supervise employees including organizing prioritizing and scheduling work assignments
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.

Working Conditions:

• Interacts with customers employees and management.
• Standing for extended periods of time.
• Will work flexible shifts.
• Extended hours as required.
• Manual dexterity required to use desktop computer and point-of-sale system as required.
• Lifting or moving up to 50 lbs may be required.
• Exposure to hot grill or oven with temperatures as high as 350-500F.
• Exposure to walk-in refrigerator with temperatures as low as 40ºF.
• Exposure to walk-in freezer with temperatures as low as 0ºF.
• Some travel may be required.
• Ability to attend and conduct presentations.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canadas largest and most innovative film exhibitor were so much more than movies operating The Rec Room Canadas favourite destination for Eats & Entertainment and Playdium specially designed for teens and families.

At Cineplex change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as afully-integrated diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations food services hospitality digital commerce() digital (Cineplex Digital Media) andcinema media (Cineplex Media) consumer loyalty (SCENE) finance human resources technology amusement solutions(Player One Amusement Group) and more.

Proudly recognized as having one of the countrys Most Admired Corporate Cultures we rally behind our values of Teamwork Innovation and Excellence.

We are creative curious and love thinking big. The next evolution of Cineplex startshere with you.

Learn more about our businesses through the links below.

Interested applicants please apply today.

While we appreciate all interest only those candidates selected for an interview will be contacted. As part of Cineplex Entertainments standard recruitment process suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

No Agency Calls Please

Cineplex Corporate Home

Cineplex is a leading Canadian company that operates in the Film Entertainment and Content Amusement and Leisure and Media sectors.

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .

While we appreciate all interest only those candidates selected for an interview will be contacted.

Required Experience:

Manager