Remote Customer Service Team Lead - Coaching & KPIs

Innomar Strategies Inc.

Innomar Strategies, part of the Cencora family, seeks a Team Lead, Customer Service to oversee daily operations in Canada. You will coach a team of representatives, monitor performance metrics, and handle escalations to ensure a high-quality customer experience. Remote role with periodic in-office needs.

The ideal candidate has 4+ years in customer service and 1+ year in a leadership role, plus strong communication and problem-solving skills. English/French bilingualism is a plus.

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Vacancy posted 15 hours ago

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