Senior Manager, Change Management, Deloitte Global People

Job Type:  Permanent  
Work Model:  Hybrid  
Reference code: 133688
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Moncton, NB; Ottawa, ON; Saint John, NB; Vancouver, BC; Winnipeg, MB

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

The People Change Enablement Center of Excellence (CoE) Leader is responsible for scoping, governing, and leading change strategies for people‑related changes across DTTL People & Operations (P&O) for Deloitte Global. This role provides enterprise‑level change leadership for complex transformations, organizational changes, and workforce initiatives, ensuring integrated decision‑making, effective risk management, and drives consistent change quality across the P&O portfolios.

 

• Scope and lead people‑related change projects across Deloitte Global, providing strategic oversight, governance, and decision making.
• Own holistic P&O change planning, including integrated views of impacts, risks, readiness, and sequencing, in partnership with the Chief People Officer and Executive team, Strategy leader, Chief of Staff, and People Advisory leadership (HR Business Partners).
• Monitor and manage P&O stakeholder engagement and change risk across People Executive, CoE leaders, People Operating Group, and executive leadership.
• Supervise and provide quality assurance for Change Managers, ensuring consistent, high‑quality change strategies and deliverables aligned to CoE methodology and market relevant leading practice.
• Drive consolidated monitoring and reporting of change progress, risks, and outcomes across stakeholders and initiatives, delivering clear executive‑level insights.
• Advise leaders on portfolio‑specific change strategies, tailoring approaches based on scale, complexity, and risk.
• Serve as a subject matter expert as required for P&O CoE efforts with a change lens.
• Provide senior change advisory support for organizational and workforce changes, with a focus on thoughtful planning, risk mitigation, and employee experience.

 

Key Responsibilities

• Lead and govern people‑related change scoping and strategic oversight for DTTL People & Operations transformations, ensuring alignment to enterprise priorities and governance expectations.
• Own and integrate holistic P&O change planning, including enterprise views of impacts, risks, readiness, and sequencing.
• Monitor and manage stakeholder engagement and change risk across P&O CoEs, the People Operating Group, and executive leadership, escalating insights and mitigation actions as needed.
• Supervise and assure quality of Change Managers’ strategies and plans, ensuring consistent rigor, standards, and application of CoE methodologies.
• Drive consolidated monitoring and reporting of change progress, risks, and outcomes across initiatives, delivering clear, decision‑ready insights to senior leaders and governance bodies.
• Advise leaders on portfolio‑specific change strategies, tailoring approaches based on scale, complexity, and risk while maintaining enterprise consistency.

About the team

The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.

Enough about us, let’s talk about you

  Educational Requirements

• Bachelor’s degree required (Master’s degree preferred) in Business, Human Resources, Organizational Development, Psychology, Management, or a related discipline.
• Prosci Change Management Certification and/or CCMP (Certified Change Management Professional) strongly preferred (other change, transformation, or organizational effectiveness certifications welcomed).

 

Professional Experience

• 8+ years of experience leading people‑related change, organizational transformation, or workforce initiatives within complex, global organizations.
• 5+ years shaping or governing enterprise‑level change strategies, including integrated views of impacts, risks, readiness, and sequencing across portfolios or programs.
• 3+ years supervising, coaching, or quality‑assuring change practitioners to ensure consistent standards, rigor, and effectiveness across initiatives.
• Demonstrated experience managing broad stakeholder ecosystems (e.g., HR/People leadership, operations, executives) and proactively assessing and mitigating change risk.
• Proven ability to synthesize complex change data into clear, executive‑level insights, reporting, and recommendations for governance and decision‑making.

 

Technical Skills & Certifications 

• Microsoft 365 proficiency (PowerPoint, Excel, Word, Teams, SharePoint) for executive‑level storytelling, enterprise change strategies, reporting, stakeholder engagement, and content management.
• Enterprise change analytics & insight tools (e.g., Power BI, survey/sentiment platforms) to track adoption, readiness, risk, and outcomes and translate data into decision‑ready executive insights.
• Change enablement & experience design capabilities, including stakeholder impact analysis, persona‑based change approaches, journey mapping, and scalable assets for global audiences.
• Change management certification strongly preferred (Prosci Change Management Certification and/or CCMP); equivalent enterprise change leadership experience considered.
• Advanced facilitation and advisory skills, including virtual facilitation, leadership enablement, and partnership with Communications, Learning & Development, and Technology teams to support adoption.

 

Travel Requirements

• Varies depending on active projects and broader People & Operations change-related activity.

 

Reporting Structure 

• Supervisory Role: This role directly supervises all Change Managers within the People & Operations Change Enablement Center of Excellence (CoE). Prior experience leading, coaching, and quality‑assuring change practitioners is required, including responsibility for performance management, capability development, and ensuring consistent standards and rigor across change strategies and plans.
• Reporting Line: The People Change Enablement CoE Leader reports to the Culture & Enablement Portfolio Leader, who sits within the People Executive leadership team.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

 

We encourage you to connect with us at  View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.