Change Management Manager, Deloitte Global Tax and Legal

Job Type:  Permanent  
Work Model:  Remote  
Reference code: 133261
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Calgary, AB; Halifax, NS; Ottawa, ON

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

 

What will your typical day look like?

Working at the direction of the Enablement and Adoption Leader, the Manager will:

 

Drive the Global Tax & Legal Intela Platform adoption strategy

 

• Develop and manage the overall Intela Tax platform change and adoption strategy
• Execute key deliverables including overall adoption approach and quarterly adoption spotlights in addition to infusing all collateral with an adoption mindset
• Provide thoughtful insight and partnership to drive strategy forward faster
• Oversee the development and communication of adoption metrics and data points that will drive insights and actions for Intela teams 

 

Refine and execute communication strategy and approach

 

• Develop and publish key communications
• Align Intela and Deloitte branding across deliverables
• Position Intela narrative positively across stakeholders

 

Equip local Deloitte teams with templates, key content, and guidance for Intela communications, answer questions and support as needed

 

• Communicate Intela platform benefits effectively for all levels
• Utilize Global communication channels to craft and distribute comms that drive awareness, desire, and adoption of Intela (Teams channels, intranet, meeting agendas, newsletters, Intela in 90, etc.)

 

Drive community between Global Intela Program Team and local Change, Communication and Learning Leads

 

• Lead community building events such as the Intela Deployment & Enablement Community Connects
• Share stories, templates, and best practices

 

Enable Global Intela Program Team with change, comm, and collateral needs

 

• Refine Playbooks, presentations, communications, and collateral to align with Deloitte and Intela brand and messaging
• Refine narrative using change communications best practices and keeping the adoption strategy in mind
• Draft and publish key program and leader communications

 

Track Global Intela change, communication, and collateral metrics monthly and revise as program matures

 

Collaborate with the Learning Team to create holistic approaches for the Intela user learning experience

 

• Provide change and adoption metrics and analysis to support overall learning strategy
• Understand the learning needs of the Intela community and identify opportunities to enhance the learning experience 
• Partner with subject matter experts to infuse learning into change management strategies (micro learning, knowledge sharing stories, etc.)

 

Oversee project management planning for the Change and Adoption team

 

• Manage timelines, level of effort and resource/capacity plans for change management deliverables and ad hoc work
• Utilize project management approaches to adhere to timelines and report on status
• Communicate risks, issues and decisions to Intela leadership

About the team

 

Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.

 

Enough about us, let’s talk about you

Qualifications

 

• Minimum 5 years' experience in organizational change management and/or communications, preferably with an ERP system
• Bachelor’s degree in a related field
• Strong core consulting skills, especially storyboarding and storytelling, ability to work through ambiguity, and analyzing information for conclusions
• Strong written and verbal communication skills
• Strong presentation and organizational skills
• Ability to work on multiple activities concurrently
• Ability to work independently
• Ability to work in a virtual environment 
• Flexibility to support different time zones

Preferred:

 

• Experience on multiple projects using Deloitte’s OCM methodology
• Experience working in a global environment
• Knowledge of Deloitte’s Tax service lines and market offerings 

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

 

We encourage you to connect with us at  View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.