Service Technician

Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

 

Summary

Reporting to the Service Manager, the Service Technician is responsible for inspecting, conducting preventative maintenance, and repairs on the equipment Pinnacle Equipment sells and services. The Service Technician performs preventative maintenance, diagnostics, troubleshooting, and repairs on a variety of parts and equipment. This individual will make recommendations based upon observed problems and/or practical maintenance requirements when applicable. Other related duties such as diagnostics and more complex troubleshooting will be assigned as necessary. This position will ensure high standards of workmanship and efficiency. This role will also adhere to company policies and standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.

Competencies

• Positive attitude towards duties, coworkers, and customers always.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures. Trained on tooling and equipment used in the trade.
• Efficiency - Works to get results and share resources to promote customer service and efficiency. Is accountable for their time.
• Ownership - Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
• Problem Solving - Able to work in a systematic manner to identify key issues and figure out cause and effect relationships to solve. Use logic and analytical methods to come to realistic solutions, including use of technology such as computers and related software.
• Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed to provide value.

Job Duties

• Required to complete field and shop duties with the same positive attitude and efficiency.
• Adhere to established safe working procedures and always wear the proper safety equipment.
• Ensure high standards of workmanship and efficiency in repairing, maintaining, and diagnosing equipment within scope of training.
• Adhere to company policies and standards for cost control, waste reduction, quality, and customer service.
• Trained in safe use of tools and machine operation for jobs assigned including computers and diagnostic software.
• Ensure all documentation and service paperwork are completed accurately and in a timely manner.
• Inform supervisor of materials/supplies needs and accurate parts ordering for jobs assigned.
• Take a proactive approach to preventative maintenance while promoting the value of Pinnacle Equipment's products and services.
• Perform or assist with administration duties, such as timesheet completion, inspections of equipment and technical support for others on the team.
• Participate in ongoing technical training and share knowledge and best practices with team members.
• Keep abreast of technology as applicable to the role and as required by the company.
• Maintain a clean working area and/or clean service vehicle between tasks and at end of day.

Job Requirements

• High school diploma, GED, or equivalent.
• Inter-Provincial Journeyman Status.
• Knowledge of appropriate materials, methods, and tools required in various repair processes.
• Knowledge of equipment and site safety.
• Ability to effectively communicate both verbally and in writing.
• Ability to read schematics, equipment manuals, and use related software for diagnostics.
• Ability to lift heavy objects, walk, and stand for long periods of time.
• Ability to perform strenuous physical labour.
• Ability to work in a hot and humid, as well as a cold outdoor environment.
• Ability to work individually as well as part of a team.

Work Conditions

• Shop hours: 8am – 5pm, unless prearranged.
• Exposure to hazards associated with the industry/trade.
• Hazards associated with conducting work outdoors and on active work sites.
• Occasional high noise levels.
• Lifting, moving, or manipulating objects up to 40 kilograms.
• Occasional travel.
• Operation and use of necessary tools, machinery, or equipment.
• Repetitive work.
• Use of required personal protective equipment.

If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.