Customer Success Technology Product Lead

Equinix

Shape customer success technology at Equinix through Gainsight administration, health scoring, and cross-functional product leadership. Support teams in Dallas, Tampa, or Toronto.This senior product management role owns how Equinix monitors customer health, manages risk, and supports retention and expansion. You will partner with Customer Success leadership, Operations, engineering, data teams, and business stakeholders. Your work will connect customer journeys, platform capabilities, measurable outcomes, and the broader CRM ecosystem.Key Responsibilities:
Translate customer journey challenges into scalable Gainsight solutionsGather customer feedback and design improved user experiencesBuild dashboards for health, adoption, churn risk, and expansionCoordinate Agile sprints, UAT, releases, and allowable configurationsPresent platform investment cases and opportunity reviews to leadershipRequirements:
8+ years product management or product owner experience5+ years hands-on experience with the Gainsight CS platformExperience in Customer Success, CS Operations, or CS SystemsProven product requirements, user stories, and acceptance criteria experienceGainsight Administrator or Power User certificationBring Gainsight expertise, customer journey insight, dashboard development, and stakeholder influence to Equinix’s customer success platform.
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Vacancy posted 2 hours ago

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