Customer Success Technology Manager

Alberta

Lead AI-powered workflows and customer success systems as Jobber’s Customer Success Technology Manager in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.Reporting to the Senior Manager, Success Operations, you will lead technical talent and solve complex technology problems. The position focuses on automation, AI-enabled workflows, customer success tools, and scalable systems. You will support Customer Success teams through measurable, reliable technology.Key Responsibilities:
Manage and develop Customer Success Technology AdministratorsChampion automation and prioritize process improvementsRoll out and monitor AI-enabled workflowsSet intake, triage, and issue-resolution standardsOwn the Customer Success technology roadmapRequirements:
Demonstrated people leadership and technical talent developmentCustomer Success organization experienceExtensive experience with customer success toolsHands-on AI workflow and agent experienceAgile and Scrum collaboration with engineering teamsBring people leadership, AI workflow expertise, automation skills, and customer success technology experience to Jobber’s Success Operations team.
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