Business Area Manager - Nursing Operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

60% (estimated) day to day business operations and actions to drive KPI targets for geo-territory:

• Manages a remote team of Field Nurses within assigned geographical territory
• Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
• Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region; Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
• Manages clinic growth opportunities including site identification and establishing new clinic sites
• Achieves Key Performance Indicators for clinics and nursing operation services
• Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant
• Continuously reviewing and managing the availability of your staff to ensure that it meets the needs within the IBU
• Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPI's (6 hrs/wk)
• Responsible for being available to cover any emergency excursions, sick/emergency calls and or clinical questions with support of regional team as necessary.
• Communicates and implements all program and departmental policies and protocols at the IBU level
• Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
• Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
• Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches
• Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
• Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
• Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
• Ensures program (internal/external) requirements are met as it pertains to processes and applicable documentation
• Ensure that the nurses within their IBU are working under the Provincial College of Nurses' and or Associations standards of practice are maintained; (including maintaining annual nursing licensing)
• Ensure that all nurses are certified based on the requirements of a RN or RPN/LPN
• Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
• Prepare and present Quarterly Business Reviews
• Coordinates all requested clinic visits/tours
• Participates regularly in teleconferences or d/or web based meetings to collaborate and share information
• With discretion, occasional opportunity to provide specialized infusion/injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings

20% (estimated) KOL:

• Execution on key deliverables to maximize on nursing operational imperatives
• Actively strengthening and maintaining existing relationships with KOL partners

15% (estimated) Collaboration with other key internal and external stakeholders, including but not limited to:

• Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician/clinic customers

5% (estimated) Administrative, training, corporate activities:

• Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks
• Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues
• Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy (10 hrs/wk)
• Complete incident reports and corrective action plans (CAPA's) as per company policy
• Ensuring continuous quality improvement and compliance with monthly, quarterly and annually auditing as it pertains to OCC/QA standards
• Performs related duties and tasks as required

Experience And Educational Requirements

• BScN/equivalent or working towards the degree;
• Registration with the College of Nurses in the province of employment is required
• CVAA certification an asset
• BCLS/CPR required and ACLS (optional/as required)
• Minimum 5 - 7 years nursing experience
• Minimum 2 - 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset
• Experience in nurse training & education
• Experience working with the biotechnical/pharmaceutical industry an asset
• Availability and willingness to travel as per business need a must
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Bilingualism French/English an asset
• Excellent communication and administrative skills

Minimum Skills, Knowledge And Ability Requirements

• Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills and attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Proficient presentation skills
• Hold and maintain a valid, non-expired, unrestricted driver's license

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on canada.jobradars.com or email View email address on canada.jobradars.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation