Student Accounts Advisor

Description:

About us:

Student Accounts is a central University service within the University Registrar’s Office, part of the Strategic Enrolment Management portfolio at the University of Toronto. Student Accounts supports the administration of student financial accounts across the student lifecycle, from admission deposits and fees through payments, financial aid and awards disbursements, refunds and credit balances, tax documentation, and other student financial activities.

The team provides front-line service and support to a broad community, including applicants, current students, alumni, parents and families, University staff, and the general public. This includes providing timely and accurate information, guidance and problem resolution to help clients navigate student financial matters.

Student Accounts works collaboratively with academic and administrative units across the University to resolve financial matters, coordinate processes and transactions, and support the accurate and effective administration of student accounts.

Your opportunity:

The Student Accounts Advisor is a member of the Student Accounts team within the University Registrar’s Office, providing timely, courteous and professional service in a high-volume service and processing environment. The Advisor responds to a wide range of student financial and administrative inquiries, complaints, and requests for information, assistance and advice.

The Student Accounts Advisor provides clear and accurate guidance on student fees and payments, financial aid and awards disbursements, refunds and credit balances, tax documentation, and related University policies and procedures. The role requires the review of student financial information, policies and procedures and the application of sound judgment to individual circumstances, including determining when further investigation or escalation is required.

The Advisor investigates and resolves student account discrepancies and other account-related issues by reviewing financial records and transactions, identifying the source of discrepancies, reconciling account activity, and working with colleagues and departments across the University to determine appropriate resolutions. Issues may include fee billing and payments; award or credit balance disbursements; tax receipt errors or delays; lost or misdirected payments, invoices or tax receipts; and interdepartmental processing errors or delays.

Resolution may require recording or correcting transactions in ROSI, FI-CA or FIS, performing calculations and account reconciliations, and ensuring that student financial records are accurate and complete. The Advisor contributes to both the delivery of effective client service and the accuracy and integrity of the University’s student financial records.

Your responsibilities will include:

• Liaising with divisional awards staff to facilitate payments and resolve account and payment issues
• Identifying and resolving individual financial discrepancies
• Monitoring, recording, reconciling and/or reporting on fees and awards funding accounts
• Generating standard financial reports
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling sensitive and/or confidential information
• Verifying the accuracy and completeness of information
• Identifying and analyzing data discrepancies and taking necessary actions to correct errors

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience
• Minimum three (3) years' experience in basic accounting, and related administrative and customer service experience, preferably in an office that deals directly with students
• Experience in handling money, recording accounts receivables and payables transactions, and reconciling accounts
• Demonstrated working knowledge of basic administrative and accounting practices and principles
• Demonstrated strong interpersonal skills to provide a high level of customer service specifically in relation to conflict management
• Effective problem-solving skills, initiative, pleasant telephone manner, must be able to multi-task including the ability to exercise patience, professionalism, and tact
• Effective organizational skills, ability to prioritize a diverse workload and work under pressure to meet deadlines in a high volume customer service and processing environment
• Detail oriented with a strong emphasis on quality of work, and accurate data entry skills
• Effective critical thinking and problem solving to assist the department by identifying opportunities for continuous improvement in current processes and systems
• Proficient with MS Office Suite, including Word, Excel and Outlook
• Skill in analyzing information, problems, situations, practices or procedures to resolve discrepancies on student accounts, and to reconcile student account transactions
• Ability to analyze information, problems, situations, practices or procedures to resolve discrepancies on student accounts, and to reconcile student account transactions
• Ability to maintain confidential records and strictly confidential information, and exercise good judgment
• Excellent writing and verbal communication skills necessary
• Ability to work effectively independently or in a team

Assets (Nonessential):

• Working knowledge of ROSI, and Accounts Receivables and Accounts Payables on AMS-FIS an asset
• Experience with digital workflow and process automation tools, such as Microsoft Power Automate, and an interest in leveraging technology to support process improvement and digital transformation

To be successful in this role you will be:

• Adaptable
• Approachable
• Communicator
• Multi-tasker
• Problem solver
• Team player

Note: This is a (1) one-year term position. 

Closing Date: 10/07/2026, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Term; This is a (1) one-year term position. 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Finance/Budget/Planning/Audit
Divisional HR Office Email: 

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.