Technical Support Expert Fortinet

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Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support. This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s advanced security technologies.
As a Technical Support Expert, you will assist customers with products like FortiMail and FortiSandbox, addressing troubleshooting needs and configuration analysis. You will play a supportive role that enhances both your knowledge of network security and client satisfaction. This position allows for personal growth while working within a dynamic team at Fortinet.
Key Responsibilities:
• Offer technical support via phone and online platforms
• Analyze packet traces and recommend corrective actions
• Educate clients on product usage and network knowledge gaps
• Consult technical documentation for problem resolution
• Ensure effective case management until closure
Requirements:
• 1-2 years in technical support or system administration
• Educational background in Computer Science or similar
• Proficient in multiple operating systems: Windows, OSX, Linux
• Strong troubleshooting abilities and communication skills
• Good understanding of networking protocols and technology
Approach technical challenges head-on at Fortinet, providing essential support to customers and honed expertise.
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Vacancy posted 4 days ago

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