Denture Technician and Customer Support

ABOUT MILIDENT  

Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services tailored to the specific needs of its clientele. Through its internal research and development program, Milident Inc. is continually exploring new technological advances in manufacturing its high-precision dental prothesis.  

Role Summary  

This role supports both denture production (with a focus on repairs and relines)and  front-line customer experience . You’ll be responsible for delivering high-quality denture repairs/relines while also acting as a key point of contact for clients and patients. The goal is simple:  excellent technical outcomes + clear, professional communication + smooth case flow .

This is a hands-on execution role that requires someone who is organized, calm under pressure, and comfortable switching between lab work and client-facing responsibilities based on daily priorities.  

Key Responsibilities  

1) Denture Repairs, Relines and Technical Production  

• Complete  denture repairs and relines (partial and full) with strong attention to fit, function, and aesthetics.  

• Able to fabricate full and partial dentures, including:  setting teeth, waxing, finishing, processing (as assigned).  

• Complete related prosthetic steps including:  occlusal rims, custom trays , and other denture support tasks as needed.  

• Ensure all dentures and appliances meet  Milident quality control standards before delivery.  

• Accurately document work completed through required  forms, reports, logs, and records .  

• Participate in  cross-training and provide support in other lab areas when required.  

2) Customer Success and Client Communication  

• Serve as a professional, friendly  first point of contact for clients and patients.  

• Answer phones, respond to emails, and route calls/messages to the right team members.  

• Provide  case status updates and communicate timelines clearly and consistently.  

• Support clinical communication as required, including  custom shade coordination (based on instructions and protocols).  

• Schedule  patient appointments and support patient-facing coordination when needed.  

3) Case Coordination, Logistics and Admin Support  

• Support  shipping and receiving , including package tracking and coordination.  

• Assist with  case preparation , intake, and ensuring cases are complete and ready for production.  

• Track case progress through internal systems and help maintain smooth workflow.  

• Support  production reporting and basic operational tracking.  

• Assist with  invoicing , and general administrative processing.  

• Help maintain inventory basics.  

• Maintain a clean and organized work environment, including  general housekeeping .  

Requirements and Skills  

• Experience as a denture technician (or relevant dental lab experience), especially with  repairs and relines , is strongly preferred.  

• Strong communication skills with the ability to speak confidently with dentists, clinics, and patients.  

• Comfortable handling multiple priorities and switching between technical work and customer-facing tasks.  

• Strong attention to detail, quality, and documentation.  

• Reliable, professional, and team-oriented with a willingness to learn and cross-train.