Learning and Development Coordinator

Job Responsibility:

JOB SUMMARY:

The L&D Coordinator provides support to the Learning & Development team. In this capacity, the L&D Coordinator supports the planning, execution, and ongoing program development of our new next-generation Leadership Development program, including all phases and updated iterations into the future. The L&D Coordinator also supports ongoing employee development, career planning, succession planning, and more, for leaders and emerging leaders across all business lines. We're looking for a proactive individual who demonstrates strong critical thinking, effective communication, and the ability to manage shifting priorities with a solution-oriented mindset.

JOB RESPONSIBILITIES:

Program Coordination and Administration

• Coordinate the logistics of all training and development activities, including scheduling, registration, and communication.
• Support the administration of the Tuition Assistance Program by processing applications and liaising with employees and leaders.
• Assist in the promotion and marketing of learning and development programs across the organization.
• Develop and maintain accurate records of all learning activities, including attendance, certifications, and evaluation results.
• Prepare regular reports on training outcomes, participation, and program effectiveness.
• Identify and resolve discrepancies in registrations, communications, and documentation, applying critical thinking and attention to detail.
• Take ownership of program logistics, anticipating potential issues and addressing them proactively.

Learning and Development Facilitation Support

• Organize and support the delivery of training sessions, workshops, and seminars.
• Assist with the development of training materials such as handouts, manuals, and e-learning modules.
• Provide logistical support for virtual and in-person training, ensuring all technology and materials are ready and accessible.
• Collaborate with subject matter experts and external vendors to deliver specialized training.
• Demonstrate initiative in improving learner experience and streamlining coordination processes.
• Adapt quickly to changes in scheduling, platforms, or facilitation needs, ensuring seamless execution of programs.

Needs Assessment and Evaluation

• Assist in conducting learning needs assessments through surveys, interviews, and focus groups to determine current skill gaps and future training requirements.
• Collect feedback on training sessions and use it to improve future programs.
• Monitor and report on the effectiveness of training programs using evaluation tools, suggesting improvements as necessary.
• Use analytical skills to synthesize data, identify trends, and recommend actionable improvements.

Administrative Support and Reporting

• Maintain a centralized database of learning materials, resources, and training records.
• Assist in the creation of internal communication materials to promote learning opportunities within the organization.
• Coordinate relationships with external training providers and manage contracts as needed.
• Use Microsoft Office and other digital tools proficiently to create professional documents, track data, and prepare visually engaging presentations.
• Ensure clear, professional written and verbal communication with all stakeholders, including proactive follow-up where needed.

Other Activities

• All other reasonable duties as assigned

QUALIFICATIONS:

• A diploma or certificate in education, adult education, information technology, or equivalent experience
• CTDP certification desirable
• Excellent content management skills
• Highly proficient in Microsoft Office suite - Outlook, Word, Excel, and PowerPoint
• Demonstrated critical thinking and problem-solving skills
• Proactive and self-motivated, with a high level of ownership and initiative
• Excellent communication and organizational skills
• A keen attention to detail
• Flexibility, creativity, and the ability to work in a dynamic environment
• Ability to work in cross-functional and cross-discipline teams
• Strong written and verbal communication skills
• Excellent teamwork skills, with the ability to build relationships and collaborate with cross-functional teams
• Ability to adapt to changing priorities and evolving program requirements with a positive, solutions-focused attitude

ABOUT US: At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that's making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you'll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health. In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose. SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience.