Business Development Engagement Coordinator (BDC)

Job Responsibility:

With growth comes new job opportunities, Gyro Auto Group is looking for passionate people who are looking to grow with busy and dynamic dealerships.

Gyro Auto Group is currently seeking a dedicated Business Development Customer Engagement Coordinator (BDC) to become a valuable part of our team! The BDC Agent acts as the primary point of contact and representative for our customers. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.

Main Duties and Responsibilities :

• Lead Management : Handling inbound and outbound customer calls, emails, and online inquiries.
• Appointment Setting : Scheduling appointments for potential and existing customers.
• Follow-Up : Conducting follow-up communications to ensure customer satisfaction and to nurture leads.
• Sales Coordination : Assisting the sales team by managing and distributing leads, and ensuring proper follow-up.
• Customer Information : Collecting and inputting customer information into the Customer Relationship Management (CRM) system.
• Product Knowledge : Maintaining an understanding of the products and services offered to effectively communicate with customers.
• Relationship Building: Build trust and maintain a solid business relationship with customers.
• Identify Business Opportunities : Discover opportunities for renewals and new business through frequent interactions with dealership customers.
• Participate in Team Activities : Engage in team meetings, workshops, and individual development sessions.
• Additional Responsibilities : Perform any other assigned tasks as needed.

Skills Required:

• Communication Skills : Excellent verbal and written communication skills for effective interaction with customers and team members.
• Organizational Skills : Strong organizational skills to manage multiple leads and follow-ups efficiently.
• Technical Proficiency : Proficiency in using CRM software and other relevant tools.
• Problem-Solving Skills : Ability to handle and resolve customer issues in a professional manner.
• High Volume Phone Contact : Capable of managing a substantial call volume, handling a minimum of 40-60 calls per day.
• Adaptability and Drive : Quick learner who thrives on challenges, exhibiting strong determination and motivation.
• Positive Attitude and Outgoing Personality : Possesses an outgoing, positive demeanor, projecting a ‘smile' through phone interactions; fully understands and applies best practice guidelines for outbound and inbound calls, emails, and campaigns.

Who We Are?

Gyro is a family owned company and has been in business for over 45 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.

Gyro has always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement. We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues: Humble, Hungry and People Intelligence. We invite you to consider joining our company and demonstrate your commitment to excellence.

At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits and perks:

• Competitive compensation ensuring your efforts are duly rewarded.
• Emphasis on work/life balance, recognizing the importance of personal time.
• Comprehensive training programs to continuously develop your skills and expertise.
• Mentorship and development opportunities to guide your career growth.
• Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
• Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
• Newly introduced RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.

Gyro's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Gyro is an equal opportunity employer with a unique team and working environment.

We thank all candidates for their interest; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• customer service: 2 years (required)

Work Location: In person