Order Management Specialist
$62.5k - $72.5k per yearFull-time
Techo-Bloc
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule : Monday to Friday | 8:00 AM – 5:00 PM
Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day.
Job Description
This is not a call center role . The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience . This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
A Day in the Life
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications
Qualifications
& Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Order Management Specialist in Saint-Hubert, QC vacancy
$30 - $34 per hour
A market-leading company recognized for its eco-responsible initiatives is currently seeking a Customer Order Management Specialist - Contractual to join its dynamic team based in Saint-Hubert. Do you want to grow within a human-centric and stimulating environment where...SuggestedHourly payWork at officeWeekend work1 day per week- ...We are looking for a Procurement Specialist to help keep our operations running smoothly... ...connects purchasing, operations, inventory management, suppliers, and internal teams to prevent... ...the ERP system, place or adjust purchase orders, follow up with suppliers on confirmations...SuggestedFull timeWork at office
$25 - $27 per hour
...communicating directly with the operations supervisor, as well as managing inventory and logistics planning. If you have a minimum of 1... ...; 2+ years of experience in logistics, shipping, or inventory management preferred. - Proficiency in MS Office (Excel, Word, Outlook);...SuggestedCasual workMonday to fridayShift workAfternoon shift$20 - $22 per hour
...Sales Career with a Growing Industry Leader RV Sales & Rental Specialist Montreal, QC Looking for more than just a job? This is your chance... ...orientations before delivery ~Assisting with inventory management and merchandising ~Building lasting relationships that lead to...SuggestedHourly payLong term contractInternship- ...runs plants in Quebec and offices across North America. You stay calm when things break, which they will. You're organized enough to manage multiple fires without losing track of the bigger picture. And you care — about the work, about the people on your team, and about the...SuggestedLong term contractFull timeWork at officeWork from home
- ...products. We shape outdoor experiences, environments, and the way people live outside. We’re looking for a Brand Storytelling & Content Manager to help define the next era of our brand. This role is for someone who thinks like an editor, sees stories before others do,...Full timeFor contractorsFreelanceSeasonal work
- ...career within a major international environment? We are looking for a human-centric and inspiring leader to step into the role of Senior Manager, Employee Services and HR Operations. In this strategic and highly collaborative position, you will have the opportunity to lead a...
$30 per hour
...visually enhancing our facilities. This role ensures cleanliness, order, and a professional appearance throughout our sites by carrying... ...electrical work, painting, carpentry, replacing light fixtures, etc. Manage building maintenance requests and prioritize interventions based...Full timeManual laborWork from homeFlexible hoursDay shift$21.09 per hour
...packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional... ...Requirements Good interpersonal and communication skills. Good time management and organizational skills Excellent customer service skills...Temporary workPart timeFlexible hoursShift work- ...Job Responsibility: Job Title: Purchase Order Administrator Department: Looking to unbox your full potential? STEP UP with the... ...telecommuting Attractive total compensation! YOUR ROLE The supply management department supports the ALDO Group Go To Market calendar...Long term contractFull timeContract workRemote workOverseasFlexible hours
- ...Job Summary We are seeking a reliable and detail-oriented Order Picker with a valid forklift or walkie certification to join our... ...to 25 lbs and work in a fast-paced environment ~ Basic math and reading skills ~ Strong attention to detail and time management...Full time
$80k - $155k per year
Audit Management Specialist – Audit COE Position Description Reporting to the COE Management team, the Audit Management Specialist will be responsible for supporting the planning, coordination, review, and release of client audit reports. The partner will work closely...Work at officeDay shift$23.69 - $24.16 per hour
...Day shift: Monday to Friday, 7:00 AM to 5:00 PM Your Role As a Yard Forklift Operator, you play a key role in ensuring customer orders are loaded accurately, efficiently, and safely. Working in an outdoor environment, you will be responsible for locating, moving, and loading...Full timeInternshipManual laborMonday to fridayDay shift- ...chances. Nous serions ravis que vous soyez l'un de nos abonnés sur . English Version We are looking for a Configuration Management Specialist to join our growing team at Toronto. You will be responsible for the implementation and maintenance of Configuration...Full time
- ...Staffmax is helping our client hire reliable Order Pickers for a 5-month contract. In this role, you’ll be responsible for picking and preparing orders for shipment in a busy distribution warehouse. Contract Length: 5 Months Location: Montreal, QC Key Responsibilities...Contract workTemporary work
$55k - $62k per year
...Spécialiste en dédouanement / Customs Specialist – Import Canada (English... ..., you will be responsible for managing import files into Canada, from... ...communicate with clients, and manage operational priorities... ...Bilingual in French and English, in order to communicate with clients...Long term contractFull timeWork at officeRemote workWork from homeFlexible hours- ...sock manufacturers. The Merchandising Specialist will play a key role in bringing innovative... ...line lists & costing analysis. ~ Manages sample inventory – organization, ensuring... ...customers are set up correctly for placing EDI orders, work closely with EDI team and sales...Summer workSeasonal workWork at officeFlexible hoursWeekend work
- ...We’re seeking someone to join our team as an Expense Management Specialist to manage the expense process (reviews and approvals) for the ISG business division and support the wider expense operation. This role is crucial in ensuring that all expense reports are processed in...Long term contractFull timeWork at officeRemote work
- ...-------------------------------- Your team’s dynamic: As an Order Administrator, you will be part of a dynamic team who all work together... ...liaison between Channel Sales and Supply Chain department Manage Customer Service phone calls Complete special projects when...Flexible hours
- ...this role, you will have the opportunity to develop, implement, and manage the account strategy that is focused on share of wallet growth,... .... Proficiency in French is mandatory, as well as English in order to communicate effectively with internal clients and partners located...Long term contractFull timeInternshipWork at office
- ...runs the world. This Position reports to: Proposal manager The Proposal Specialist plays a central role in delivering competitive, technically... ...Proficiency in French is mandatory, as well as English in order to communicate effectively with internal clients and partners...Full timeInternshipWork at officeRelocation
- ...RESPONSABILITIES Sourcing, planning, quoting, scheduling and ordering input material Maintaining supplier relationships Communicate... ...communication skills and business acumen Ability to manage priorities and work under pressure Proficiency in Word, Outlook...Full time
$66.9k - $81.7k per year
...yet, you’ll fit right in. The Sales Operations Specialist plays a key role in managing the operational execution and business performance of... ...tasks, including forecast maintenance, inventory management, purchase order execution, trade spend tracking, and business performance...Long term contractTemporary workInternshipLocal areaWork from homeFlexible hours$63k - $83.5k per year
...locomotives by providing exceptional materials management and logistics support. You will be part... ...repairs and maintenance. Our Materials Specialists are trained subject matter experts in our... ...using multiple software programs to order, receive, ship, and track material to and...Full timeWork at officeLocal areaWorldwideRelocation packageFlexible hoursShift workNight shiftDay shift- ...expert in logistics, materials resource management, and process mapping, looking for a strategic... .... CHALLENGES We are looking for a Specialist, Administrative Solutions for our... ...opportunities to management and the team in order to guide product evolution and make necessary...Full timeInternshipWork at officeImmediate startFlexible hours
- ...collaborate regularly with teams, managers, and content owners based in... ...for a Studio Communications Specialist to help us build something... ...driving — You're excellent at time management, sequencing, and juggling... ...can take ambiguity and bring order to it. Curious and a quick...Permanent employmentFull timeContract workFixed term contractWork at officeRemote work
- ...individuality. As a Client Escalations Specialist , you'll bring your strong emotional intelligence... ...experience . What You’ll Do ~ Manage daily post-shoot client support (calls,... ...and unblock critical bottlenecks in order production, editing, or delivery by coordinating...
- ...our official careers page. Your role as Clinical Care Specialist Reporting to the Clinic Manager, Hugo Laflamme, the Clinical Specialist is responsible... ...manager to respond to clinic-related complaints Orders and inventory ~ Managing the clinic's general equipment...RemplacementFull timeInternshipRemote work3 days per week
$75k - $87k per year
...seeking a Bilingual Senior Integration Specialist. This is a remote role, open to candidates... ...data feeds for item catalogs, purchase orders, invoices, and other business data. This... ...with suppliers, eProcurement teams, Supply Management, Accounts Payable, and IS&T teams to provide...Long term contractFull timeFor contractorsLocal areaRemote workFlexible hours- ...Business Solutions Delivery Team Leader, the Software Engineering Specialist is an integrated role within the IT Solutions Delivery team. The... ...Collaborate in the development of functional specifications in order to understand the company's solutions and its complexities....Full timeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Order Management Specialist. Be the first to apply!
Related searches
- spécialiste produit Saint-Hubert, QC
- spécialiste en amélioration continue Saint-Hubert, QC
- process specialist Saint-Hubert, QC
- employment specialist Saint-Hubert, QC
- spécialiste technique Saint-Hubert, QC
- order management specialist Saint-Hubert, QC
- career specialist Saint-Hubert, QC
- solution specialist Saint-Hubert, QC
- spécialiste-conformité Saint-Hubert, QC
- asset management specialist Saint-Hubert, QC