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Telephone Concierge

Full-time

City Orthodontics & Pediatric Dentistry

Job Responsibility:

Job Summary

We are looking for a Telephone Concierge to work in progressive, state of the art specialist offices, with great pay and benefits (please read below). This position will be Full-Time . The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.

Responsibilities and Duties

  • Answering incoming calls
  • Directing calls through switchboard as needed
  • Receive and deliver patient messages
  • Log calls and requests
  • Monitor telephone operating systems
  • Booking patients
  • Provide excellent customer service to patients over the phone

Qualifications and Skills:

  • Call centre experience
  • Experience with Reception/Administrative work, preferably in dental
  • Must be computer proficient and learn new software easily (software's used in our office are Dolphin, Curve and Gold)
  • Excellent communication skills
  • Ability to work in a fast paced environment
  • Availability to work during applicable business hours
  • Ability to work well with children of all ages
  • English proficient in speaking and writing
  • Excellent customer care skills in person and on the phone
  • Must be willing to travel between multiple offices within the city

This position offers:

  • Six great locations and state of the art offices
  • Professional clinical teams
  • Full-time hours
  • Pay based on experience

Benefits:

  • Vacation pay
  • Free uniforms
  • Benefit package
  • Bonus pay

Job Type: Full-time

Vacancy posted 7 days ago
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