Food Service Supervisor

A&W in Victoria, BC, is seeking  full-time, permanent, Food Service Supervisors,  to start immediately in our Tillicum Mall location

Operating Name:  Island Burgers Inc.

Position: Food Service Supervisor

No# of Positions: 2

Terms of Employment: 2 years permanent

Wage: $21 per hour 
Hours Per Week: 40
Language: English
Education: Secondary School Certificate or equivalent 
Experience: 3 years experience in food preparation

Benefits  include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Responsibilities

Operations

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.

Customer Service

• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience in a food service environment preferred.
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast‑paced environment and make sound decisions under pressure.

Competencies

• Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
• Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
• Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.
• Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
• Time Management: Effective prioritization to meet deadlines and maintain operational standards.
• Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.

Working Conditions

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting of up to 25 lbs.
• Standing, lateral stepping, and repetitive motion for extended periods.
• Shift work, including mornings, evenings, weekends, and statutory holidays.
• Responsible for restaurant functions during assigned shifts, including supervisory decisions.

Posted: August 24, 2024

How to Apply
Please ensure you provide a current and relevant resume, including applicable work experience and references.
Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.

Application Options
We encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below:
• Online:
• In person at the restaurant location
• By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6

If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.