HR Operations Specialist

About Tripstack

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

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The role

We're looking for a detail-oriented, proactive HR Operations Specialist to join our HR Ops team, reporting to the Manager, HR Operations. You'll take ownership of onboarding, offboarding, and office management, while supporting core HR operations and employee experience initiatives. You'll also play a key role in ensuring accurate, on-time payroll for our Canada and Poland teams, in line with local regulations and internal policies.

Responsibilities

HR Operations

• Lead the pre-onboarding and onboarding process for new hires

• Support the offboarding process in collaboration with IT and HR leadership to ensure a smooth transition for departing employees

• Support the maintenance and accuracy of employee records in Dayforce and weekly reports to HR Leadership

• Support the administration of employee benefits programs, including enrolments, changes and terminations

• Serve as a first point of contact for general employee inquiries related to HR policies, procedures, escalating as needed

• Support compliance with employment standards and labour legislation across Canada and Poland, in partnership with HR leadership

Payroll

• Manage and execute payroll cycles, ensuring accuracy, compliance, and on-time delivery for teams in Canada and Poland

• Calculate payroll data including hours, earnings, deductions, taxable benefits, adjustments

• Process payroll remittances, including federal, provincial, and third-party obligations (e.g. WCB, pensions, social insurance and other statutory obligations)

• Support Finance with payroll accounting tasks, including reconciliations, and reporting

• Oversee year-end payroll activities, including federal and provincial filings, reconciliations, and tax slips

• Process terminations, including preparing Records of Employment and calculating final pay

• Serve as a point of contact for payroll inquiries, responding to employees and stakeholders with accuracy and professionalism

• Liaise with payroll vendors and government agencies to maintain compliance and resolve issues

• Prepare documentation and maintain accurate records to support audits

• Contribute to payroll projects and process improvements

Office Management & Employee Experience

• Monitor office inventory and supplies, and coordinate weekly staff lunch orders

• Plan and execute onsite and offsite social events for the team

Requirements

• Post-secondary education in Human Resources, Business Administration or equivalent experience in a related field

• 3+ years of experience in HR and payroll administration, ideally within a multi-country environment

• Solid understanding of payroll legislation, tax regulations, and compliance requirements

• Experience with HRIS systems; familiarity and working knowledge of Dayforce is a strong asset

• High attention to detail with strong accuracy and organizational skills

• Discretion in handling sensitive and confidential information

• Excellent written and verbal communication skills

• Proficiency with Google Workspace, Microsoft Office Suite (especially Excel), and payroll/HRIS software

• A collaborative team player who can also work independently and manage competing priorities

• Payroll Compliance Practitioner (PCP) Designation in progress or completed considered an asset

Compensation:

Salary range for this role is 55,000-70,000 annual. This role is hybrid with two days per week in office.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.

We use AI in our hiring process.

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.