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HR Knowledge Management Specialist

$70 - $90 per hour
Full-time

Mercor

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Knowledge Management Expert

Type: Contract

Compensation: $70–$90/hour

Location: Remote

Role Responsibilities

  • Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
  • Judge whether answers are tied to sources and cite them correctly.
  • Assess whether results respect each user's access permissions.
  • Identify stale or conflicting content across knowledge sources.
  • Distinguish retrieval misses from reasoning errors.

Qualifications

Must-Have

  • 5+ years of active HR practice with demonstrated expertise in a specific HR domain .
  • Currently in an HR , People Ops , Payroll , or HR Systems role at a technology company.
  • Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean , Workday Assistant , Sana , Microsoft 365 Copilot / SharePoint search , Guru , Coveo , Moveworks , ServiceNow AI Search ).
  • Hands-on experience using Workday HCM as an end user.

Preferred

  • Experience owning or curating HR knowledge content in Confluence , ServiceNow KB , Workday Help , or similar.
  • Currently an active HR practitioner rather than consultant-only.
  • SHRM-CP , SHRM-SCP , PHR , or SPHR certification .
  • Workday Pro certifications in relevant modules.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Vacancy posted 4 days ago
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