Front Office Activities Coordinator

Job Responsibility: As one of Banff's leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills. Our Front Office Activities Coordinator is responsible for the daily service of our breakfast buffet. The Front Office Activities Coordinator ensures that all breakfast buffet supplies are well stocked so that all of our guests are satisfied. Duties and Responsibilities

• Set-up, maintain and take down the breakfast buffet.to a consistently high standard.
• Ensure guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;
• Monitor inventory of breakfast items and make online food orders and receive deliveries. Reconcile deliveries against delivery notes and invoices.
• Provide exceptional customer service to hotel guests by maintaining the breakfast buffet with fresh food at all times, in a clean and presentable manner.
• Set up and take down each morning's breakfast buffet.
• Ensure food preparation and presentation standards are upheld and prepared according to restaurant standards.
• Maintain the safety and appearance of the buffet area;
• Operate cooking equipment.
• Ensure buffet items (such fruits, breads, cereals and bakery items) remain well-stocked during service.
• Clean the area in preparation for the next day; replenish silverware, light to moderate food preparation, refill beverage containers
• Monitor that proper procedures are being followed and necessary tasks are completed properly.
• Manage, resolve or escalate any and all Guest complaints in a friendly and professional manner to the standard of the Banff Lodging Company

Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.

• Maintain the safety and upkeep of the breakfast room.
• Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
• Additional duties may be assigned to help meet guest needs.

Skills and Experience

• Physically fit and able to lift up to 35 pounds.
• Ability to work a flexible schedule, including weekends and holidays.
• Strong work ethic and positive team attitude.

The right candidate embodies the Caribou spirit including:

• Enthusiastic and energetic team player
• Great customer service skills
• Ability to lift objects up to 35 pounds
• Can work a flexible schedule

This Position Offers: Full-time & Part-time work Anniversary bonus Employee housing 40% off food & 27% off beverage at 6 restaurants in town Fun staff events; staff parties, BBQs Excellent health & wellness programs; FREE yoga, FREE canoe and golf passes Discounted Lux movie tickets Discounted ski pass 25% off spa services Health & dental benefit eligibility after 6 months Complimentary hotel stays Eligibility to become an employee shareholder (that's right, you can become an owner!) These are just a few of our Benefit! Check out the rest of our benefits here: Please note that only applicants selected for further consideration will be contacted. Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can't apply online or need an accommodation during the application or hiring process, please contact us at View email address on ca.edajobs.com or View phone number on ca.edajobs.com.