Analyst of Customer Experience Insights
Porter Airlines
Become a vital part of the CX Intelligence team at Porter Airlines in Toronto, focusing on customer experience insights through data analytics. This hybrid role combines technical skills with strategic insight generation. You will analyze data using various tools, including SQL and digital analytics platforms, to improve product performance and customer satisfaction. Collaborating with Product squads, you'll support the analysis of user journeys and recommend actionable changes based on your findings. Key Responsibilities:
- Collect and analyze data from digital and VOC tools
- Support A/B testing and user research initiatives
- Develop reports and dashboards for performance metrics
- Identify trends and suggest improvements for customer experiences
- Collaborate with cross-functional teams for timely insights
- Bachelor's degree in a relevant discipline
- 1–3 years of analytics experience
- Proficient in SQL and digital analytics tools
- Solid analytical and data storytelling skills
- Experience with BI tools for report creation
Vacancy posted -71
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