Enterprise Customer Success Lead

Lead enterprise customer success at Cambio through strategic relationship management, onboarding, and quantitative sustainability reporting. This hybrid role requires two to three in-person collaboration days weekly.As Customer Success Lead, you will build and head Cambio’s customer success program for enterprise real estate customers. You will oversee customer journeys, guide adoption, and address customer needs. The work combines team leadership, data quality assurance, reporting integration, and customer advocacy.Key Responsibilities:
Own enterprise customer relationships and end-to-end platform experiencesLead customer success and data quality assurance teamsManage onboarding, training, adoption, and onboarding improvementsSupport GRESB, TCFD, and CDP reporting processesDrive retention, NPS, renewals, and account growthRequirements:
Five-plus years in customer success or account managementTwo-plus years supporting climate or sustainability reportingReal estate, buildings, or energy experienceStrong quantitative, communication, and relationship management skillsAuthorization to work in the United States or CanadaBring customer leadership, analytical rigor, and sustainability reporting expertise to Cambio’s enterprise real estate customers.
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