Enterprise Customer Success Executive

Guide enterprise customers through post-sale success using strategic account management and stakeholder relationships at Meltwater in a hybrid schedule.As an Enterprise Client Success Executive II, you will advise customers on business needs, objectives, KPIs, adoption, retention, renewal, and growth. You will manage complex portfolios while collaborating with Sales, Product, Marketing, and Services teams to deliver customer value.Key Responsibilities:
Align account activities with customer business cases and strategic objectivesExecute agreed plans according to mutually agreed customer timelinesDevelop joint impact plans for top portfolio accountsMonitor adoption trends and recommend tailored customer actionsIdentify renewal risks, expansion opportunities, and customer feedbackRequirements:
Seven to ten plus years in client-facing professional rolesExperience managing complex multi-divisional, multi-geographical client portfoliosCollaboration experience across Sales, Product, Marketing, and ServicesIndustry expertise in media monitoring, SaaS, PR, or MarketingExcellent written and verbal communication skills in EnglishApply enterprise customer success expertise to strengthen adoption, renewals, expansion, and long-term Meltwater customer partnerships.
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