Senior Enterprise Customer Success Manager
Enable
Lead strategic customer success for Enable’s largest enterprise accounts, using executive relationship-building and account planning to drive measurable value. Travel up to 25% to meet customers and attend company events.As a Senior Strategic Customer Success Manager, you will own success strategies for complex global portfolios. You will guide executive alignment, customer adoption, retention, renewals, and expansion across strategic and enterprise segments. Your work will connect Enable’s platform value with positive business outcomes.Key Responsibilities:
Own executive alignment across regions and business unitsBuild trusted C-level relationships and strategic partnershipsLead multi-threaded account plans and executive cadencesMonitor adoption, value realization, retention, and expansionCoordinate Sales and cross-functional teams for customer successRequirements:
Six or more years in SaaS and Customer SuccessExperience managing Strategic and Enterprise customersProven strategic account planning and measurable growth outcomesExperience partnering on renewals, upselling, and account growthExecutive communication and stakeholder-management skillsBring enterprise Customer Success leadership, executive influence, and strategic account planning to Enable’s complex global customers.
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Own executive alignment across regions and business unitsBuild trusted C-level relationships and strategic partnershipsLead multi-threaded account plans and executive cadencesMonitor adoption, value realization, retention, and expansionCoordinate Sales and cross-functional teams for customer successRequirements:
Six or more years in SaaS and Customer SuccessExperience managing Strategic and Enterprise customersProven strategic account planning and measurable growth outcomesExperience partnering on renewals, upselling, and account growthExecutive communication and stakeholder-management skillsBring enterprise Customer Success leadership, executive influence, and strategic account planning to Enable’s complex global customers.
#J-18808-Ljbffr
Vacancy posted 49 minutes ago
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