Manager, Residential Sales & Closings

The Opportunity

We are looking for a Manager, Residential Sales & Closings, to lead the residential sales and customer experience function on one of our active condominium projects, from pre-occupancy through final closing and into the launch of the next phase. This is a senior, cross-functional role with end-to-end ownership of how a project lands in the market and how homeowners experience us.
You will be the single accountable lead for the project — directing the sales, marketing, customer care, and homeowner experience teams; coordinating with our internal legal and finance functions; and managing external counsel, brokers, and trades to deliver a smooth, well-run closing cycle. You will be the calm presence the team and the homeowners rely on.
This is a role with real authority, real scope, and real visibility to senior leadership. The right person will have meaningful runway across multiple projects in our pipeline.

What You'll Do

Lead the Project

• Own the project's sales, marketing, and customer experience strategy from pre-occupancy through final closing and the launch of the next phase
• Set and maintain the project master schedule across all closings, including milestone tracking against statutory, lender, and warranty timelines
• Make and document day-to-day decisions across functions, escalating only matters requiring senior leadership input
• Maintain a current project dashboard for senior management — units closed, units pending, deficiencies open and resolved, sales velocity, and risks flagged

Drive Sales, Marketing, and Brokerage

• Direct remaining inventory absorption — pricing strategy, broker programs, incentives, and sales of parking and lockers
• Oversee marketing execution: broker coordination, referral programs, digital marketing, brand work, and next-phase launch positioning
• Manage external brokerage relationships, commission programs, and broker package preparation
• Lead next-phase launch readiness in parallel: pricing strategy, marketing collateral, broker outreach, and launch event planning

Manage Sales Administration and Contracts

• Oversee processing and administration of agreements of purchase and sale (APS), amendments, assignments, and related documentation
• Ensure accuracy and completeness of all sales documentation, with signed agreements reflecting approved terms, pricing, and incentives
• Manage decor and upgrade documentation, change orders, and their tie-in to closing adjustments
• Maintain the integrity of sales and purchaser data in the CRM and sales systems

Run the Closing Cycle

• Manage interim occupancy and final closings from firm sale through completion, across all units in the project
• Forecast closing volumes; build and maintain closing schedules; proactively manage timelines and risk
• Coordinate statements of adjustments and ensure adjustments (taxes, common expenses, occupancy fees, levies) are accurate
• Serve as the primary internal coordinator with in-house counsel, external legal, purchasers' lawyers, and lenders to drive closings to completion

Deliver the Homeowner Experience

• Own the homeowner relationship from pre-closing communications through occupancy and the post-occupancy warranty period
• Set the bar that no homeowner inquiry goes unanswered, and operationalize that standard through the Customer Care team
• Coordinate Tarion-related communications and submissions in partnership with the legal team
• Protect the brand through the closing cycle — homeowners closing on one phase are the primary referral source for the next

Oversee Deposits, Trust Funds, and Financial Coordination

• Oversee administration and tracking of purchaser deposits and trust funds, reconciling with the finance team
• Support cash-flow forecasting by reporting on expected closing proceeds and timing
• Ensure compliance with deposit protection and trust handling requirements
• Coordinate with the controller and project accountant on closing accounting — interim occupancy fees, statements of adjustments, PADs, deposit releases, parking and locker revenue, and broker commissions

Ensure Compliance

• Ensure sales and closing practices comply with the Condominium Act, 1998, the New Home Construction Licensing Act, and Tarion/HCRA requirements
• Oversee Tarion enrolments, warranty documentation, and HCRA-related obligations on the sales and closing side
• Maintain audit-ready files and support internal and external audits

Lead the Team

• Lead, coach, and develop the sales, marketing, and customer care team; set priorities and manage workload across the project
• Establish, document, and continuously improve sales-to-closing processes, templates, and controls
• Report regularly to leadership on sales status, closing pipeline, risks, and key metrics

What We're Looking For

Required Experience

• 5+ years' experience in new-home and/or condominium sales administration and closings, including 5+ years in a supervisory or management capacity
• Direct experience leading new home or condominium closings, including APS administration, interim occupancy, statements of adjustments, final closings, and post-closing deficiency management
• Experience managing cross-functional teams including sales, marketing, customer care, legal coordination, and finance interface
• Strong working knowledge of the Condominium Act, 1998, the New Home Construction Licensing Act, the Tarion warranty program, and HCRA framework
• Experience coordinating with legal counsel, lenders, and finance through high-volume closings
• Proficiency with CRM and sales administration software, conveyancing and closing tools, and Microsoft Office (advanced Excel an asset)
• Post-secondary education in business, real estate, paralegal or law clerk studies, or a related field (or equivalent experience)

Skills and Attributes

• Strong project management — able to manage multiple workstreams and stakeholders simultaneously without losing the strategic view
• Exceptional organization, attention to detail, and accuracy with contracts, numbers, and trust funds
• Excellent written and verbal communication — comfortable with homeowners under stress, brokers, lenders, lawyers, and senior management
• Comfort with both detail-level execution and senior-level strategy
• Sound judgment, discretion, and a process-improvement mindset
• Takes ownership instinctively — figures things out and moves them forward rather than escalating
• Calm under pressure when timelines compress

Nice to Have

• Prior experience on a project with parallel phases (closing one phase while launching another)
• Builder-side or construction management familiarity sufficient to coordinate deficiency resolution
• Established relationships with GTA real estate brokerages, mortgage lenders, and new home legal counsel
• Real estate license (Ontario) or relevant project management credentials

Working Conditions & Compensation

• Hours: 8 hours workday
• Work arrangement: Onsite
• Compensation: $110-125K
• Bonus: 10% Based on deliverables

Vacancy Status
This job posting is for an open vacancy.

Use of Artificial Intelligence
Artificial intelligence (AI) may be used throughout the recruitment process, including resume screening, candidate assessment, and selection, to ensure efficiency and alignment with job requirements.