Zoom Admin

Your New Company

Our client is a well-established national organization supporting a large and diverse professional membership base across Canada. With a strong focus on collaboration, communication, and service excellence, they are investing in modernizing their IT ecosystem—particularly their unified communications platforms—to enhance internal operations and member engagement.

Your New Role

As an
IT Support Specialist / Zoom Administrator, you will play a key role in both
end-user support
and
platform administration, with a strong emphasis on managing and evolving the organization’s
Zoom unified communications environment.

You will act as the
subject matter expert (SME)
for Zoom and related collaboration tools, leading configuration, integration, and ongoing platform optimization. In parallel, you will provide
front-line and escalated IT support
to internal staff and stakeholders, ensuring a seamless user experience across hardware, software, networks, and systems.

Key responsibilities include:

• Acting as the
  primary escalation point for Zoom and unified communications platforms (Zoom / Teams)
• Leading the
  configuration, integration, testing, and ongoing administration
  of Zoom (including expansion into new modules and features)
• Providing
  day-to-day Helpdesk support
  across hardware, software, network connectivity, and user access issues
• Managing
  user provisioning, permissions, and security access (including Entra ID / SSO environments)
• Supporting
  desktop hardware, software deployment, asset management, and inventory tracking
• Delivering
  end-user training and guidance
  on collaboration tools and technology usage
• Partnering with
  vendors and internal teams
  to troubleshoot issues and support projects
• Supporting
  technical setup and troubleshooting for meetings/events
• Contributing to
  continuous improvement initiatives, identifying risks and recommending enhancements
• Ensuring
  security best practices
  are maintained across systems and platforms

What You’ll Need to Succeed

• Minimum 2+ years hands-on Zoom administration experience
  Configuration, integration, testing, and troubleshooting across the Zoom platform
• 3–5 years overall IT support / IT operations experience
• Experience supporting
  desktop environments, networking, and user access issues
• Strong understanding of
  unified communications platforms (Zoom strongly preferred)
• Experience with:
• Active Directory / Microsoft Entra ID
• Cloud productivity suites (Microsoft 365 and/or Google Workspace)
• User provisioning, permissions, and security controls
• Proven ability to
  troubleshoot hardware/software issues and support end users
• Strong communication skills with experience supporting users of varying technical ability
• System administrator-level knowledge of Zoom (highly preferred)
• Experience with
  Zoom Rooms, Webinars, or advanced Zoom modules
• ITIL knowledge
  or experience working in structured IT operations environments
• Experience with
  ServiceNow, Freshservice, or similar ticketing tools
• Familiarity with
  mobile device management (MDM)
  solutions

What You’ll Get in Return

• Opportunity to
  own and evolve a critical collaboration platform
  across the organization
• Exposure to
  enterprise-grade IT operations, systems, and projects
• A collaborative team environment with strong support for
  professional development
• Stable, full-time permanent opportunity with long-term growth potential

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.