Quality Assurance Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality Assurance Manager based in Canada. We are seeking a detail-oriented and analytical Quality Assurance Manager to oversee and improve quality standards across a portfolio of furnished apartments throughout Canada. In this remote role, you will evaluate property conditions, housekeeping performance, maintenance standards, and overall presentation to ensure a consistent, high-quality guest experience. You will use inspection reports, photographs, guest feedback, and operational data to identify recurring issues and implement effective corrective actions. Working closely with housekeeping teams, maintenance providers, and local operational partners, you will strengthen service quality and vendor accountability. You will also develop inspection procedures, quality scoring systems, and preventive improvement plans to support measurable results. This opportunity is ideal for a hospitality or property operations professional who excels at coordinating remote teams and driving continuous improvement across multiple locations. Accountabilities - Monitor and evaluate the quality of furnished apartments across the Canadian property portfolio, ensuring consistent compliance with established standards. - Review Breezeway inspection reports, checklists, photographs, and other documentation to assess cleanliness, maintenance, property condition, and presentation. - Identify recurring housekeeping, maintenance, and property presentation issues, investigating trends and recommending sustainable solutions. - Develop, implement, and maintain a consistent quality scoring system for individual properties. - Establish and monitor performance scores for housekeeping vendors and other service providers to improve consistency and accountability. - Coordinate remote video inspections and independent local audits to verify property conditions and confirm compliance with quality requirements.

- Analyze guest complaints, reviews, inspection results, and operational data to identify quality gaps and prioritize improvement opportunities. - Establish and continuously refine housekeeping procedures, property presentation guidelines, inspection checklists, and standard operating procedures (SOPs). - Assign and track corrective actions, ensuring they are completed within agreed timelines, properly documented, and verified. - Develop preventive quality improvement plans based on inspection findings, guest feedback, and performance trends. - Train and coach local service providers on quality standards, inspection expectations, and operational procedures. - Arrange targeted on-site inspections when necessary to investigate persistent issues or validate improvements. - Collaborate with local operations teams, housekeeping vendors, maintenance providers, and other stakeholders to resolve quality concerns effectively. - Monitor key performance indicators, including property quality scores, inspection pass rates, guest complaints, recurring issues, corrective action completion, and vendor performance. - Prepare weekly quality performance reports for operational leadership, highlighting results, recurring issues, corrective actions, vendor performance, and areas requiring attention. - Identify opportunities to strengthen quality assurance processes, improve service provider accountability, and enhance the overall guest experience. Requirements - At least three years of relevant experience in hospitality operations, serviced apartments, furnished rentals, short-term rental property management, or a related field. - Demonstrated experience overseeing housekeeping quality and property conditions across multiple properties. - Strong familiarity with property inspection tools, quality control processes, and property management software.