AI Solutions Architect

Our team is highly skilled, passionate about our community, and we care. Let’s grow together. Who We Are In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes. The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame. The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day. Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

What You Will Get To Do

We're looking for an innovative AI Solutions Architect to lead the design and delivery of artificial intelligence and automation solutions that transform how we work and serve our community. In this role, you'll combine technical expertise with creativity and collaboration to develop secure, scalable, and practical AI solutions that improve service delivery, empower employees, and drive digital innovation across the organization. The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization. By effectively building positive rapport and relationships, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community. Reporting to the Director, Technology & Innovation Services, the AI Solutions Architect provides technical leadership, solution design, and hands‑on delivery of artificial intelligence, automation, and related digital solutions across the Town’s technology environment. As our AI Solutions Architect, you'll play a key role in shaping how artificial intelligence and automation enhance municipal services. Working across the organization, you'll design, build, and implement practical AI solutions that improve how we work and deliver services to our community.

Your work will include:

• Design, develop, and implement enterprise AI and automation solutions using technologies such as Microsoft Copilot Studio, Power Platform, Azure AI Services, machine learning, and custom integrations.
• Partner with business areas to understand challenges, identify opportunities, and translate business needs into secure, scalable, and user-friendly AI solutions.
• Build and deploy AI agents, automation workflows, and intelligent applications that integrate with enterprise systems and data sources.
• Evaluate emerging AI technologies and recommend innovative solutions that align with business priorities and enterprise architecture.
• Optimize AI solutions through ongoing monitoring, testing, prompt engineering, model refinement, and performance improvements.
• Collaborate with Infrastructure, Security, Data, Business Solutions, Organizational Development, Corporate Communications, and other stakeholders to ensure solutions are secure, compliant, and support successful adoption.
• Develop technical standards, documentation, and best practices that promote responsible, sustainable, and effective use of AI across the organization.
• Provide advanced troubleshooting and technical support for AI platforms, integrations, and automation solutions.
• Build strong relationships with technology partners and vendors to support implementation, optimization, and continuous improvement.
• Stay current with the rapidly evolving AI landscape and champion innovative approaches that improve operational efficiency and service delivery.

Who You Are

Our team is looking for an enthusiastic, solutions-oriented team player that takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. You're passionate about using AI to solve real-world business challenges and enjoy turning complex ideas into practical, impactful solutions. You thrive in a collaborative environment and are equally comfortable writing code, designing solution architecture, and explaining technical concepts to non-technical audiences. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skilfully build, establish and maintain positive working relationships within the workplace. You are a strategic thinker who is excellent at prioritization and a problem solver. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the ability to demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

What You Bring To Our Team

As the successful applicant, you must possess:

• A university degree in Computer Science, Artificial Intelligence, Information Systems, Data Science, Engineering, Business, Public Administration, or a related discipline (or an equivalent combination of education and experience).
• 4–8 years of progressive experience designing, developing, implementing, or supporting enterprise AI and automation solutions.
• Hands‑on experience with Microsoft Copilot Studio, Power Platform (Power Apps and Power Automate), Azure AI Services, and modern AI technologies.
• Strong programming skills, particularly in Python, with experience using APIs, integrations, and cloud-based development tools.
• Experience designing AI agents, automation workflows, and intelligent applications that integrate with enterprise data and systems.
• A solid understanding of enterprise architecture, cloud technologies, data governance, privacy, cybersecurity, and responsible AI practices.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues and identify practical solutions.
• Excellent communication and relationship-building skills, with the ability to explain technical concepts in plain language and work effectively with diverse stakeholders.
• A collaborative mindset and a commitment to continuous learning in an ever-changing technology landscape.
• Microsoft, AI, Power Platform, cloud, project management, or change management certifications would be considered an asset.

Salary Range/Hourly rate: $127,432.00 - $144,809.00

Hybrid information: Frontline Hybrid Hours: May require flexible hours of work, including days, evenings and weekends. (35 hours per week, plus additional hours as required.)

Closing Date: August 21, 2026

Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Our commitment to Inclusion, Diversity, Equity, and Antiracism At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive.

We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities.

We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement The Town of Whitby is an Aff…

Applications from women and minority candidates are strongly encouraged.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy‑related conditions, or any other characteristic protected by law.

Accommodation The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code‑protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability‑related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.