Technical Account Manager Soti Mobicontrol
SOTICAN SOTI
Technical Account Manager expertise in SOTI MobiControl supports Enterprise customers from Mississauga, Ontario, in a hybrid work model. Apply advanced technical knowledge and customer advocacy.At SOTI, this position develops Enterprise relationships for customers managing up to approximately 5,000 licensed devices. You will maintain SME-level knowledge of SOTI MobiControl and learn another SOTI One Platform product. The work combines technical consultancy, customer onboarding, business reviews, and support-case coordination.Key Responsibilities:
Develop and maintain strong Enterprise customer relationshipsOnboard customers and establish communication and review processesDeliver Quarterly Business Reviews and product roadmap updatesProvide technical consultancy, advice, and guidanceManage Root Cause Analysis for Priority 1 casesRequirements:
Minimum four-plus years in advanced technical positionsPost-sales or Professional Services customer advocacy experienceWorking knowledge of Android, Apple, and Windows operating systemsStrong problem-solving, resolution, and analytical skillsAbility to explain complex technical concepts clearlyBring technical account management, mobility expertise, and customer communication skills to Enterprise customers at SOTI in Mississauga.
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Develop and maintain strong Enterprise customer relationshipsOnboard customers and establish communication and review processesDeliver Quarterly Business Reviews and product roadmap updatesProvide technical consultancy, advice, and guidanceManage Root Cause Analysis for Priority 1 casesRequirements:
Minimum four-plus years in advanced technical positionsPost-sales or Professional Services customer advocacy experienceWorking knowledge of Android, Apple, and Windows operating systemsStrong problem-solving, resolution, and analytical skillsAbility to explain complex technical concepts clearlyBring technical account management, mobility expertise, and customer communication skills to Enterprise customers at SOTI in Mississauga.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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