Senior Technical Account Manager

As a Senior Technical Account Manager (Sr. TAM) on the Solutions team, you will work directly with a select few of Dash Social's largest enterprise brand partners, while still supporting all other Dash brand partners through general training. As a TAM you will act as a main point of contact with enterprise accounts, assisting over emails, calls, and in-person meetings, to ensure a sustained brand health and intent to renew. You will be an expert and well versed in the entire Dash ecosystem that can support any brand needs through training to ensure adoption. Working across teams (Account Owners, Product Managers, technical support etc) you will ensure needs are met by these brand partners while also looking for opportunities to expand their presence within Dash Social.Qualifications
3-5 years of experience in a dedicated CS role.Proven understanding of technology and coaching ability.Excellent written and verbal communication skills, with the ability to explain challenging situations concisely and in a user-friendly manner.Excellent organization and time management skills. You excel in a fast-paced environment.Strong analytical skills and ability to think critically.Ability to work independently and as part of a team.SaaS or start-up experience is an asset.Experience in digital, social media marketing, and related technologies is an asset.A post-secondary degree or diploma is an asset.About You
You pick up new technologies quicker than most and love to understand how things work. You have the confidence to figure out the unknown. You have a customer-first mentality and know what questions to ask to get to the crux of an issue. You think outside of the box. Finding creative solutions to solve problems for your customers is what drives you. You care about what you do and about those around you. You love working as part of a team.Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed.Responsibilities
Provide all training for assigned accounts post-onboarding for our largest customers.Provide best practices and related examples for users.Answer all platform-related questions during calls or via email.Consistently monitor platform usage and adoption, flagging with the Account Owner if noticing low usage or concerning activity.Create engagement activities and initiatives to drive adoption in collaboration with Account Owners.Monitor and stay informed on ongoing bugs and platform issues in conjunction with Customer Experience.Run workshops and other adoption-driving meetings as required.Participate in Solutions Round Robin when not booked for dedicated calls.Seek out expansion opportunities.Ability to travel periodically for in-person workshops required.At Dash Social, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Employee Benefits
At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:Vacation, personal days and sick timeRRSP/401k matchingAnnual mental health benefitQuarterly wellness benefitDonation matching programParental leave top up planWork from home benefitFlexible working hours and locationDepartmental and team-wide bonding activities
#J-18808-Ljbffr