Principal, NetSuite Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal, NetSuite Consultant based in Canada. Join a leading consulting environment where technology, business strategy, and operational excellence come together to help organizations scale and modernize their operations. As a Principal, NetSuite Consultant, you will serve as a trusted advisor to clients, driving the successful delivery and continuous improvement of NetSuite ERP solutions and managed services. You will oversee key client relationships, guide service delivery, and ensure that technical solutions align with business objectives. Working across finance, operations, integrations, and reporting, you will help clients optimize their systems and unlock greater efficiency. You will also mentor consultants, strengthen delivery practices, and contribute to the evolution of service offerings. This fully remote opportunity combines strategic client engagement, hands-on technical expertise, and leadership in a collaborative, growth-oriented environment. Accountabilities - Lead client relationships and service delivery: Serve as the primary contact and trusted advisor for assigned accounts, including acting as Technical Account Manager for key clients. Ensure requests are addressed within established service-level agreements and maintain high standards of customer satisfaction. - Oversee managed services operations: Monitor workloads across approximately three to six projects, redistribute resources when needed, and conduct regular account reviews to assess service quality, backlogs, process compliance, and improvement opportunities.

- Manage commercial and contractual performance: Review client contracts and special terms, track time spent and billings, monitor renewals, and evaluate account profitability to support sustainable service delivery. - Provide NetSuite expertise and guidance: Advise clients on standard platform functionality, ERP best practices, industry standards, and opportunities to improve their business processes and technology environments. - Drive service improvement initiatives: Lead and contribute to initiatives that enhance managed services maturity, operational efficiency, delivery consistency, and the overall quality of client support. - Mentor and develop consulting teams: Train team members, share technical and functional knowledge, and support the development of consulting capabilities across geographically distributed teams. - Strengthen integrations and business systems: Guide clients on application integrations involving tools such as Celigo, Boomi, and FarApp, supporting connections with platforms such as Shopify, Amazon, third-party logistics providers, Salesforce, and payroll systems. - Develop performance dashboards: Design and maintain dashboards that track key performance indicators, identify emerging risks, and support proactive improvements to client environments. - Coordinate cross-functional and international teams: Facilitate collaboration across regions and disciplines to ensure consistent service delivery, effective communication, and alignment with client priorities. Requirements - Education: Bachelor's or advanced degree in Business, Accounting, Computer Science, Information Systems, or a related discipline; an MBA or equivalent professional experience is also suitable. - NetSuite expertise: At least four years of hands-on NetSuite experience covering configuration, implementation, consulting, administration, technical support, and issue escalation. - Professional certifications: NetSuite ERP Consultant and NetSuite Administrator certifications are strongly preferred. - ERP knowledge: Strong understanding of ERP systems, implementation methodologies, operational workflows, and industry best practices.